Insurers switch focus to customer retention
29 January 2018
Life insurers increasingly look to improve value for current customers to deliver long-term profitability, according to Swiss Re’s Sigma study…
Life Insurance
Regulator takes Financial Circle to court
29 January 2018
The Australian Securities and Investments Commission has started Federal Court action against Melbourne-based Financial Circle over its advice and tactics…
Research explores automated underwriting
29 January 2018
ANZ Wealth is collaborating with the Advanced Analytics Institute at the University of Technology Sydney to explore opportunities for artificial intelligence to improve the life insurance underwriting process…
FPA welcomes clarity on education
29 January 2018
An announcement by the Financial Adviser Standards and Ethics Authority on mandatory education pathways for current financial planners has been welcomed by the Financial Planning Association of Australia…
Group life awareness on the rise: MetLife
11 December 2017
Research for MetLife Australia shows superannuation fund members know about life insurance within their funds and levels of default cover…
Industry urged to account for mental illness care advances
11 December 2017
Life insurers must change their thinking on mental health as treatments advance, a doctor has told a parliamentary joint committee hearing on the industry…
Customer satisfaction dips
11 December 2017
Overall satisfaction with life insurers has declined marginally to 66.2% from 67.5% last year, according to the annual Roy Morgan Single Source survey of more than 50,000 consumers…
Advisers secure win on SOA commission disclosure
11 December 2017
The Australian Securities and Investments Commission accepts commission payments should not feature on the first page of new life insurance statements of advice…
Kaplan calls for shake-up of CPD system
11 December 2017
Kaplan Professional says advisers should embrace “lifelong learning” rather than the current process-driven approach to professional education…
AIA fee offer aims to lift adviser business
11 December 2017
AIA Australia will waive policy and Vitality scheme fees for the first two years for new applicants to it Priority Protection product…
ASIC updates payment guidelines as framework looms
11 December 2017
The Australian Securities and Investments Commission has updated Regulatory Guide 246 on conflicted remuneration…
MBS teams with Honan on advisory JV
11 December 2017
Honan Insurance Group and MBS Insurance have created a joint venture, to be called Honan Life Insurance Group…
TAL names new claims manager
11 December 2017
TAL has announced the appointment of Loraine van Eeden as GM Claims…
Austock Life rebrands, splits CEO role
11 December 2017
Austock Life has changed its name to Generation Life and appointed Catherine van der Veen and Lucy Foster to replace Ross Higgins and act as joint CEOs…
ASIC bans pair over false insurance applications
11 December 2017
Found Financial Services principals Matthew Wallis and Rochelle Manoharan have been permanently banned from providing financial services after making false life cover applications…
Infocus CEO steps down
11 December 2017
Rod Bristow has left Infocus Wealth Management after six years as CEO…
Royal commission ‘must not derail reforms already in train’
04 December 2017
The royal commission announced by the Federal Government last week will take place before many advice sector reforms have taken full effect, the Financial Planning Association says…
REST drops default cover for under-18s
04 December 2017
REST Industry Super no longer provides default cover for new members aged under 18…
ASIC bans adviser over best-interests failure
04 December 2017
The Australian Securities and Investments Commission has banned former Commonwealth Bank adviser Julie Hamilton from giving financial advice for three years, for “failing to act in her clients’ best interests”…
MLC prepares to unveil group cover platform
04 December 2017
MLC Life Insurance will soon introduce LifeView, a comprehensive, integrated group cover digital platform for superannuation fund trustees, members and administrators…