Local
Start with claims and work backwards, industry leaders told
07 September 2026
Putting customers at the centre of operations is the key to a successful claims function, experts told the Curium compliance conference...
Home resilience ratings put to test in Queensland
07 September 2026
Gold Coast residents are trialling a self-assessment app that measures how resilient their home would prove in a flood, severe storm, tropical cyclone or bushfire...
Judge cuts supersized damages claim after Maccas slip
07 September 2026
A McDonald’s customer who claimed $2.15 million in damages after slipping in a restaurant has been awarded just $14,740 after a judge found he failed to take reasonable care...
Mayor upbeat on Bundaberg levee talks
07 September 2026
Discussions on building a flood levee in Bundaberg were described as “very positive” following a roundtable involving insurers, local councils, and state and federal government representatives...
NRMA grants help flood-hit communities prepare
07 September 2026
NRMA Insurance’s Help Fund has announced inaugural grants enabling 23 community groups across the NSW Northern Rivers region to strengthen disaster resilience...
Household cover returns to profit
31 August 2026
Householders insurance recorded an underwriting profit of $431 million in the June quarter, down from $702 million a year earlier, according to Australian Prudential Regulation Authority data...
Family and friends farewell Tim Wedlock
31 August 2026
About 2000 people, including many from the insurance industry, gathered in Sydney yesterday to celebrate the life of Tim Wedlock, who died in a road accident while in the US...
ICA hosts meetings for bushfire victims as losses near $600m
31 August 2026
Insurers will again travel to parts of regional Victoria affected by summer bushfires as new figures reveal the event produced 4852 claims totalling $598.6 million...
AFCA settles row after driver tries to claim against cancelled cover
31 August 2026
Auto & General was following a customer’s instructions when it cancelled a comprehensive motor policy and replaced it with third-party property-only cover, the financial services ombudsman has found...
Slash excise to burn tobacco gangs, Coalition says
31 August 2026
Illegal tobacco sales have led to higher insurance premiums and declining profitability for lawful businesses, small business operators have told a taskforce...
Birthday bash: consumer group slams industry trends
31 August 2026
Insurers have been criticised by advocacy group the Consumer Action Law Centre as it marks its 20th anniversary...
Mid-afternoon dash fuels car crash spike
31 August 2026
Shopping for dinner and attending afternoon appointments have made 3pm the worst time on the road for accidents...
NZ insurance model ‘problematic’ for Maori consumers
31 August 2026
A survey of 952 Maori participants reveals affordability is the strongest barrier to insurance, while distrust, access to information, weather-related risk and product suitability are other key issues...
Spring fire forecast reveals possible danger zones
24 August 2026
Dry conditions and increased fuel loads have led to elevated bushfire risk across large parts of the nation heading into spring, experts say...
State recovers settlement costs from sex assault teacher
24 August 2026
A sexually abusive teacher has been ordered to fully indemnify NSW for a settlement the state made to an alleged victim...
Airline passenger’s broken laptop claim won’t fly, AFCA says
24 August 2026
A traveller whose laptop was damaged on a flight from India to Perth has lost a claim dispute that hinged on an overhead locker storage exclusion...
Allianz community program extends help to farmers
24 August 2026
Allianz Australia is providing disaster recovery support to farming families under a new three-year partnership with charity Rural Aid...
Insurer invites climate resilience grant bids
24 August 2026
NRMA Insurance has opened applications for the latest round of Climate-Smart Innovation Grants...
Black Summer ‘shows need for flexible disaster response’
17 August 2026
Preparing for natural disasters means designing emergency systems that can adapt as conditions change, according to researchers from the University of NSW...
AFCA issues claims guidelines, case studies
17 August 2026
Insurers must make a decision on a claim within four months, although a “simple claim that is plainly covered” should take less time to accept, the Australian Financial Complaints Authority says...