Daily
Industry urged to adapt fast as new prudential rule begins
01 July 2025
Insurers need an “entirely new mindset” to comply with CPS 230, the new prudential standard that takes effect today...
Cruise cancellation payout small but fair, AFCA finds
01 July 2025
Travel policyholders who wanted a payout for the full cost of a cancelled cruise have lost a dispute with their insurer, which successfully showed their coverage was limited...
Clearlake flags more deals after buying NSW broker
27 June 2025
Clearlake Insurance Brokers will buy Logan Insurance Brokers, creating a business with more than $200 million gross written premium...
Ex-Hollard chair, CGU chief to head Suncorp board
27 June 2025
Duncan West will become chairman at Suncorp when Christine McLoughlin retires after a decade on the board...
Lamborghini owner convicted of $182k fraud attempt
27 June 2025
A gourmet grocer has been found guilty of attempted insurance fraud after stating he was at the wheel of his Lamborghini Gallardo during a fiery crash, instead of his 24-year-old son...
Ombudsman backs theft victim in ‘home office’ dispute
27 June 2025
A policyholder whose cover was cancelled over a failure to disclose business operations at her home has won a dispute after the complaints authority rejected her insurer’s fraud allegation...
Latest penalty points to trend of failure: customer advocates
26 June 2025
Yesterday’s code breach sanction against AIG adds to a “troubling pattern” of non-compliance by insurers, raising questions over industry self-regulation, consumer groups say...
QBE names new consumer head
26 June 2025
QBE has appointed Jo Hatcher as Australia Pacific consumer MD, taking over from Julie Starley, who has become chief claims officer...
IAG brand guru heads to leading bank
26 June 2025
Michelle Klein has left IAG for Westpac after two years as the insurer’s chief customer and marketing officer...
Investigation not enough to sway AFCA in motor theft dispute
26 June 2025
An insurer’s forensic investigation of a car theft has failed to convince the complaints authority a policyholder’s claim should be denied...
QBE announces claims restructure, staff departures
25 June 2025
Four claims managers will exit QBE, with the insurer announcing “organisational changes” under a new strategy...
Workmate loses lawsuit blaming crash driver for trauma
25 June 2025
A woman who attempted suicide by driving into a power pole did not have a duty of care to a colleague who suffered a psychiatric injury after attending the scene, an appeal court has ruled...
No possum, no payout as AFCA backs fraud decision
25 June 2025
A driver who said he skidded into a tree after braking to avoid a possum has had his motor claim rejected as fraudulent by the complaints authority...
INsight podcast: more sanctions, and the name game continues
25 June 2025
Sanctions on brokers and insurers are the main topic discussed on the latest episode of the Insurance News podcast...
NSW budget predicts rising ESL collections, despite reform promise
24 June 2025
The NSW government has raised its forecast for emergency services levy collections due to increased disaster response spending, while committing to reforming the insurance-focused funding system...
Motor trade body attacks repair code ‘power imbalance’
24 June 2025
Proposed changes to the motor smash repair code reflect “a bias towards insurers” and must be rejected, the Victorian Automotive Chamber of Commerce says...
Beyond the Buzzwords pitch comp puts tech centre stage
24 June 2025
Insurtech Australia is inviting start-ups to take part in a rapid-fire pitch competition for early-stage innovations...
Dispute authority backs insurer in kettle brouhaha
24 June 2025
A homeowner who wanted all his kitchen cabinetry replaced after a kettle overboiled has lost a dispute with his insurer...
Companies want budget fix for key cost drivers
20 June 2025
Businesses have called for workers’ compensation and emergency service levy reforms in next week’s NSW budget...
‘Welcome relief’ as cat losses drop to two-decade low
20 June 2025
Australia’s insured catastrophe losses fell to $500 million last year, the lowest figure since 2004, Aon says...