INsight podcast: stepping up on complaints
The corporate regulator's concerns about how insurers handle complaints are the main topic of conversation on the latest episode of the Insurance News podcast.
As previously reported, the Australian Securities and Investments Commission has demanded insurers act immediately on complaints handling failings exposed in a new report.
This week’s edition of INsight, hosted by Insurance News MD Andrew Silcox, features the observations of editor-in-chief John Deex, deputy editor Wendy Pugh, and senior journalists Bernice Han and Miranda Maxwell.
Also discussed by the panel are the latest APRA statistics, which show a continuing recovery in home insurance, the next stage of the financial advice reforms, and the lack of diversity in the motor and insurance industries.
You can find the latest episode, and previous episodes of INsight, published here.