Daily

Complaints transparency to boost accountability: icare

20 October 2023

Increased transparency over complaints is being introduced as part of reforms to improve workers’ compensation scheme claims handling performance, icare CEO Richard Harding has told a NSW Parliamentary Committee today...

AFCA flags systemic insurance issues

20 October 2023

The Australian Financial Complaints Authority has published its latest systemic issues report, flagging general insurance concerns around motor claims and failures to implement AFCA determinations...

Insurer must cover claim despite $26,000 'good will' offer

19 October 2023

The Australian Financial Complaints Authority has ordered Chubb to accept liability for a water damage claim after the insurer declined cover, saying the likely cause of the damage pre-dated the policy’s inception...