Daily
Government moves forward on commission, advice reforms
14 November 2023
Treasury has released draft legislation to implement proposed advice changes as recommended by the Quality of Advice Review, including requiring general insurance brokers to obtain “informed” consent in writing from retail clients before accepting a commission...
Helen Rowell to chair general insurance code of practice review
14 November 2023
A General Insurance Code of Practice independent review starting today will be chaired by former Australian Prudential Regulation Authority Deputy Chair Helen Rowell...
Tower discount remediation costs rise, CEO apologises
14 November 2023
New Zealand insurer Tower says costs associated with refunds to customers who didn’t receive correct multi-policy discounts are now expected to reach about $NZ11.2 million, excluding goods and services tax...
Revving up for motor claims webinar
14 November 2023
A free webinar focused on the impact of technology challenges on motor insurance claims will take place at noon on Thursday...
‘50 years of failure’: industry accused of not matching climate rhetoric with action
10 November 2023
Major insurers are still underwriting fossil fuel projects and while several have moved away from coal, the industry’s support for oil and gas production facilities is undermining the green transition, a global climate activist group says...
Flood resilience funding for NSW’s central west jumps to $100 million
10 November 2023
The Federal and NSW governments will work together in coming months on designing a new housing program for the central west region after jointly committing $100 million to improving resilience to natural disasters...
AMA Group begins board renewal, makes progress on CEO recruitment
10 November 2023
Collision repairer AMA Group has appointed Kim Stewart-Smith as a director in a “first step in board renewal” and says it’s making progress on selecting a new CEO to replace outgoing executive Carl Bizon...
Insurer must cover stolen Porsche after exclusion fails
10 November 2023
An insured who sought cover for a stolen vehicle has won their claims dispute after a ruling found the insurer’s application of a policy exclusion was not valid...
‘Inconsistent patchwork’: lawyers call for e-scooter insurance shakeup
09 November 2023
Commercial e-scooter hire companies should be required to offer high-level insurance protecting both riders and any injured party, Australian Lawyers Alliance National President Shaun Marcus says...
Berkley appoints e-business manager as digital distribution grows
09 November 2023
Berkley Insurance Australia has promoted Kirsty Owens to the new full-time role of national e-business manager, reflecting the growth of the firm’s digital distribution and evolving market trends, particularly for SME customers...
International student 'didn't know what hail damage looks like'
09 November 2023
An international student will have her vehicle claim covered despite failing to disclose pre-existing hail damage after the Australian Financial Complaints Authority found she had not breached her duty...
Fraudster convicted of cheating NSW workers’ comp scheme
09 November 2023
NSW resident Clarinda Martin has been convicted of defrauding the state’s workers’ compensation scheme and ordered to pay restitution of $10,487.35...
Optus mobile, internet outages hit insurer customer service
08 November 2023
The Optus mobile and internet outage today has affected customer service operations at insurers including IAG, Zurich and QBE...
John Donnelly appointed Global Head of Placement at Marsh
08 November 2023
Marsh has appointed John Donnelly as Global Head of Placement, effective from January...
'Inappropriate expert': insurer sent carpenter to assess driveway flood damage
08 November 2023
A property owner whose driveway was sealed off for more than six weeks due to storm-induced landslides will have his claim paid and be compensated for poor claims handling, after his insurer initially sent a carpenter, not an engineer, to assess the damage...
INsight podcast: floods and the future of optional cover
08 November 2023
Deloitte's report into insurers' response to last year's record-breaking flood catastrophe in NSW and Queensland is the main talking point on the latest Insurance News podcast...
Industry at ‘inflection point’: McKinsey report
07 November 2023
Rising take up of electric vehicles is just one of many challenges facing property and casualty insurers in Australia and other developed markets in Asia, consultancy McKinsey says in its latest report on the sector...
NSW Government launches icare operational review
07 November 2023
The NSW Government says a review of icare operations will include scrutiny of the number of senior executives and their remuneration as it looks “to cut excessive spending, waste and salary costs”...
Claim denial upheld as phone record privacy concerns dismissed
07 November 2023
A complainant whose jewellery claim was declined after he refused to provide phone records to his insurer has lost a challenge to overturn the decision...
Allianz teams with Coalition on cyber cover
07 November 2023
San Francisco-based Coalition has launched Allianz-backed Active Cyber Insurance in Australia, which it says is designed to prevent digital risk and combines assessment, protection and response...