Policyholder fumes over dry clean claim, but AFCA backs insurer
01 August 2025
A landlord who waited a year to lodge a claim for damaged quilts has lost a dispute with her insurer over her excess payment...
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ICA probe to detail fraud menace facing industry
31 July 2025
The Insurance Council of Australia has commissioned an independent forensic investigation to reveal the scale of undetected claims fraud...
Southern Cross pays $1m after discount breach
31 July 2025
New Zealand travel insurer Southern Cross Benefits has paid $NZ1.1 million ($1.01 million) to the Crown after admitting breaches of fair dealing laws...
Ex-regulator Kell to oversee life code review
31 July 2025
A review of the voluntary Life Insurance Code of Practice will start on October 1, focusing on the effectiveness of changes made to its rules and standards in 2023...
AFCA backs insurer in row over pet payout
31 July 2025
Claimants have lost a dispute over their dog’s medical costs after the industry complaints authority found PetSure correctly capped its payout at $2600...
Aon execs set for Willis switch
30 July 2025
Two long-serving Aon Australia executives will join Willis as the battle for experienced broking talent continues...
Insurer, state link up on AI-driven storm monitor
30 July 2025
Suncorp will help develop an AI-powered severe storm warning system under a disaster resilience partnership with the Queensland government...
Steadfast buys quick-quoting Insurebot
30 July 2025
Steadfast has acquired Brisbane-based Insurebot, which has developed technology that speeds the quoting process for brokers advising domestic clients...
INsight podcast: Australia leads race to the bottom on pricing
30 July 2025
A Marsh report showing an accelerating quarterly decline in Pacific commercial pricing is the main topic of discussion on the latest Insurance News podcast...
Brokers pay tribute to ‘beacon of bravery’ Emma Keegan
29 July 2025
Respected broking industry leader and Gallagher Australia head of sales operations Emma Keegan has died following a battle with cancer...
Climate crisis tipped to supersize hail threat
29 July 2025
Hailstorms could become more damaging in cities including Sydney, Canberra, Melbourne and Perth due to climate change, raising risks for insurance losses, new research shows...
Home or contents? Unit owners lose floorboard battle
29 July 2025
Landlords who claimed under a contents policy for damage to timber floorboards have lost a dispute before the complaints authority, which says the flooring is part of the building...
Steadfast CFO to step down
25 July 2025
Steadfast says group financial controller Hannah Lee will become acting CFO following Stephen Humphrys’ decision to retire at the end of next month...
Adelaide brokers win regional NIBA awards
25 July 2025
Gallagher senior account manager Martyn Luck was today crowned SA/NT broker of the year, and Aon client service executive Fabio Lucano took the region’s young broker prize...
Expert warns leadership failures hampering climate adaptation
25 July 2025
A lack of cohesion and leadership underpin Australia’s failure to improve disaster resilience, according to a Monash Business School report...
Insurer avoids a spray as paint job ruled satisfactory
25 July 2025
A car owner has lost a dispute with his insurer over a paint mismatch on his repaired vehicle...
Pacific rate drop gathers pace
24 July 2025
Commercial rates in the Australia-dominated Pacific region fell 11% in the second quarter, the largest drop worldwide, the latest Marsh Global Insurance Market Index shows...
State Libs ‘absolutely committed’ to TasInsure
24 July 2025
Tasmanian Liberal leader Jeremy Rockliff says the party will deliver on an election pledge to form a state insurer if it can return to government after last Saturday’s election...
Beyond the Buzzwords tickets selling fast
24 July 2025
There is still time – just – to secure your place at next week’s Beyond the Buzzwords technology conference...
AFCA strikes down traveller’s alternative flight claim
24 July 2025
A travel policyholder who changed his flights to avoid pilot strike action has lost a bid to make his insurer cover the fare and extra accommodation costs...