Add-on covers drive rise in complaints to AFCA
23 July 2025
The number of general insurance complaints received by the industry ombudsman rose 17% to 34,231 in the year to June 30, according to preliminary figures released today...
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NIBA reveals Queensland award winners
23 July 2025
Kate Greaves was today crowned Queensland broker of the year at a gala lunch attended by more than 430 professionals...
Storm claim crumbles as engineer finds long-term cause
23 July 2025
A homeowner has lost his bid for a storm damage payout after his insurer showed poor maintenance and faulty construction work caused the loss...
INsight podcast: voters unsure on TasInsure
23 July 2025
Tasmania’s inconclusive election result leads discussions on the latest Insurance News podcast, after the Liberals promised during the campaign to introduce a new state insurer...
Cyclone pool yet to deliver substantial benefits: monitor
22 July 2025
The cyclone reinsurance pool has failed to achieve some of its goals since launching in July 2022, the Australian Competition and Consumer Commission says...
ASIC takes on licensee over ‘cybersecurity lapses’
22 July 2025
The corporate regulator is suing an advice company for failure to properly manage cybersecurity risk...
Avant Mutual promotes CFO to top role
22 July 2025
Medical indemnity insurer Avant Mutual has named Adrian Urquhart as CEO, effective from October 1...
Insurer wins battle over vehicle value
22 July 2025
A car owner who challenged her insurer for reducing the agreed value of her vehicle has lost a dispute before the Australian Financial Complaints Authority...
German agency quits Australia as business falls short
18 July 2025
Legal expense insurance specialist Arag has withdrawn from the Australian market after failing to meet targets since opening a Sydney office in 2019...
Hobart, Ballarat brokers win NIBA regional awards
18 July 2025
The National Insurance Brokers Association named its annual award winners for Victoria and Tasmania at a gala lunch in Melbourne today attended by more than 520 professionals...
Ombudsman orders payout over builder’s cracking tile job
18 July 2025
A homeowner who was forced out of his property for two years during water damage repairs has won a dispute over claim delays and a botched tiling job...
Strata group survives as owner’s licence axed
18 July 2025
The NSW Civil and Administrative Tribunal has allowed an under-fire strata property management company to continue trading but cancelled the owner’s licence...
Neal changes course to take AIG president role
17 July 2025
Former Lloyd’s CEO John Neal will join AIG as president rather than taking a previously announced role in charge of climate solutions at Aon...
Watchdog pushes back IAG-RAC deal decision
17 July 2025
The competition regulator has delayed its decision on IAG’s proposed $1.35 billion takeover of RAC’s underwriting operations as it seeks further information...
AFCA rejects insurer U-turn on storm damage
17 July 2025
A vulnerable policyholder has won a dispute over his collapsed ceiling after the financial services ombudsman accepted a storm caused the damage...
INsight podcast: taking stock of the Johns Lyng takeover bid
17 July 2025
The $1.1 billion private equity offer for Johns Lyng Group is discussed on the latest Insurance News podcast, with a shareholder vote on the proposal scheduled for October...
First-half cat losses second highest on record
16 July 2025
Worldwide insured losses from January to June are expected to be at least $US100 billion ($150 billion), a 14-year high, Aon’s latest Global Catastrophe Recap says...
Under-pressure businesses drive NZ insurance complaints
16 July 2025
Insurance complaints have risen as small businesses struggle in a tough economic climate, according to New Zealand’s independent dispute resolution service...
Rising wildfire threat spurs Willis partnership
16 July 2025
Global broker Willis has teamed up with a UK university to deepen understanding of wildfire risk as disasters in the US and Australia show blazes are becoming more destructive...
Holidaymaker’s swim sinks theft claim
16 July 2025
A cruise passenger will not receive a payout for stolen jewellery after the complaints authority found the items were probably left unattended...