Daily
AI poised to lift customer service, Suncorp says
14 February 2024
Advanced technology will help identify unhappy customers and turn around their interactions and claims experiences, an expert from Suncorp told a packed house at this year’s insurtechLIVE in Sydney yesterday...
Insurer ordered to cover strata owner’s leaking pipe
14 February 2024
Strata Community Insurance Agencies must pay a policyholder over costs related to a leaking pipe after a dispute ruling rejected the application of a wear and tear exclusion...
Former Steadfast exec becomes 360 information chief
14 February 2024
360 Underwriting has appointed Niels Laaper as Chief Information Officer...
INsight podcast: is flood inquiry asking the right questions?
14 February 2024
The questions put to insurance executives during the Federal Government's ongoing flood inquiry hearings are discussed on the latest edition of the Insurance News podcast...
Flood inquiry ready to grill QBE, Hollard
13 February 2024
QBE and Hollard are next to appear at the parliamentary inquiry into insurers’ responses to the 2022 floods, as an initial four-week program of hearings wraps up...
SA builders’ warranty review examines cover limits, broker distribution
13 February 2024
The SA Government has launched a six-week public consultation on ways to improve the state’s builders’ warranty insurance scheme, which is designed to protect homeowners if their contractors go bust, die or disappear...
Don’t miss Insurance News’ inaugural conference
13 February 2024
Tickets are selling fast for Insurance News’ inaugural industry conference in March, which aims to provide deeper understanding of the global and national insurance industries...
Panel backs insurer over pre-existing property damage
13 February 2024
A property owner’s storm damage claim will not be paid after a dispute resolution panel ruled the likely cause of the loss was a flood that happened before he bought a policy...
Greater empathy needed around traumatised claimants, RACQ tells flood probe
09 February 2024
More training is needed to improve responses to policyholders experiencing “acute vulnerability” after the trauma of major natural catastrophes, RACQ Group CEO David Carter has told a parliamentary inquiry...
Canberra sets up redress scheme for Youpla victims
09 February 2024
The Federal Government has announced a $97 million financial resolution scheme for policyholders of failed funeral insurer Youpla Group...
AFCA raps Chubb over property damage dispute
09 February 2024
An apartment owner has won a dispute over malicious damage to her property, overturning her insurer’s decision to only partially accept her claim...
Allianz wins court battle over car crash payout
09 February 2024
A personal injury claimant has been ordered to pay Allianz $670,000 after falsely stating he had suffered a debilitating decline in mental health after a car crash...
Envest’s three-way merger to create corporate, SME specialist
08 February 2024
Envest Group is bringing together three of its broking businesses to create an SME and corporate risk and advisory services specialist...
Fels pushes for action on unfair pricing
08 February 2024
The Federal Government should strengthen action on unfair pricing practices and gouging, Professor Allan Fels has recommended after an inquiry triggered by surging costs facing consumers in areas including insurance, energy and transport...
Motorist who lied to insurer may lose mortgage, house
08 February 2024
A New Zealand driver who falsely claimed pre-existing damage to his vehicle was caused by floods in Auckland may have his home loan withdrawn by his bank because he has been blacklisted by insurers and cannot get house and contents cover...
JAVLN appoints technology, finance chiefs
08 February 2024
Insurance software provider JAVLN has appointed Peter Waring as Group Chief Technology Officer and Rosalie Lau as Group Chief Financial Officer...
Household insurance costs climb at fastest pace in 22 years
07 February 2024
Home and motor insurance costs grew last year at their fastest pace since March 2001, surging 16.2%, according to the Australian Bureau of Statistics...
Catholic Church Insurance reports loss, capital slump
07 February 2024
Catholic Church Insurance, which was Australia’s oldest continuously operating general insurer until it entered run-off, recorded a net loss of $274.2 million last financial year while capital reserves deteriorated, the annual report shows...
Boat owner wins payout battle after rescue at sea
07 February 2024
A boat owner whose vessel was damaged and had to be rescued during a voyage to Perth has overturned his insurer’s decision to decline his claim after it determined a mechanical failure caused the incident...
INsight podcast: insurers face flood inquiry interrogation
07 February 2024
The government's flood inquiry is the main topic of conversation on the latest edition of the Insurance News podcast...