Daily
Kmart appeal over $600k box blow payout falls flat
05 November 2024
Retail giant Kmart has been ordered to pay almost $625,000 to a grandmother who was injured when a heavy box fell onto her in one of its store’s self-serve checkout areas...
Liberty revamps Asia Pacific team
05 November 2024
Sydney-based Robert Mercer has been promoted to Asia Pacific head of claims at Liberty International Insurance as part of wider leadership changes...
'Deliberately lit': AFCA backs fire claim denial
05 November 2024
A WA policyholder with an extensive criminal history, including arson, has lost a claim dispute...
APRA takes capital action over insurer’s outsourcing ‘deficiencies’
01 November 2024
Pacific International Insurance has been forced to add $10 million to its prudential capital requirement over “fundamental deficiencies” in its binder arrangements with intermediary partners...
Steadfast sells Johns Lyng stake amid strata focus
01 November 2024
Steadfast had sold its small holding in building services provider Johns Lyng Group while a review of subsidiary businesses with significant strata portfolios is ongoing, chairman Frank O’Halloran told the annual general meeting this morning...
Tower chief to leave after ‘exciting, rewarding chapter’
01 November 2024
Tower CEO Blair Turnbull has resigned and will depart the New Zealand insurer on February 12...
Watch owner wins payout after Marketplace ‘sale’ theft
01 November 2024
A man who sent his watch to a scam buyer will be covered for his loss after the complaints authority overturned his insurer’s claim denial...
Pool alone won’t solve affordability problem: ACCC
31 October 2024
The Australian Competition and Consumer Commission is pressing for more action on insurance affordability as climate change increases the frequency and severity of weather events and some homeowners and small businesses go without cover...
Hotel cleared of blame over ‘unexpected’ assault
31 October 2024
A pub has avoided liability for a customer’s assault on another patron after a court ruled it could not have been expected to identify or act on the attacker’s drunken state...
Scientists demand ‘adaptation now’ as climate risk grows
31 October 2024
Australia is experiencing longer fire seasons and more frequent extreme heat, plus more intense rainfall, scientists say...
‘Clearly incorrect’: engineer challenges AFCA ruling on lifted pool
31 October 2024
An engineer says the complaints authority should not have ordered an insurer to pay a disputed swimming pool claim that was declined because a hydrostatic pressure exclusion referred to “gravity”...
Tribunal backs workers’ comp claim for puppy fence tumble
30 October 2024
A council employee who broke her arm at home after tripping over a fence used to keep a puppy away from her pet rabbit has won a workers’ compensation dispute...
Onus on boards to tackle fairness concerns, actuaries say
30 October 2024
Fairness to customers should be “a given” and “put on a pedestal” by insurers, the Actuaries Institute says...
Car owner pays price for open invitation to thieves
30 October 2024
A policyholder whose car was stolen from a family gathering will not be covered after he was found to have left the vehicle unattended, unlocked and with the keys inside...
INsight podcast: commercial rates continue to fall
30 October 2024
Marsh's latest commercial rates index is the main topic of conversation on the latest episode of the Insurance News podcast...
‘Offence against the community’: fraudster jailed for faking death
29 October 2024
A Perth gym owner who collected a life insurance payout of more than $700,000 after faking her own death was yesterday sentenced to three years in jail...
Regulator calls for ‘quick work’ on AI governance
29 October 2024
Financial services companies must comply with current obligations when deploying artificial intelligence and avoid “simply waiting” for AI-specific regulations to be introduced, the industry watchdog says...
Cover Genius hails first fully automated claim
29 October 2024
Insurtech Cover Genius says it has completed a car rental insurance claim entirely using technology, including optical character recognition...
Missing receipts mean tourist denied cover after drive-by theft
29 October 2024
A traveller who said his bag was swiped by thieves on a motorcycle has lost a claims dispute after failing to show he owned the items that were reported stolen...
‘Bill shock’ drives premium complaints to AFCA
25 October 2024
The industry dispute referee says it is receiving complaints from insurance policyholders about “significant” premium increases of 60%-200%...