Allianz: improvements have been made
18 September 2018
Ms Orr asks whether Allianz has improved its systems for monitoring remedial action in response to compliance breaches.
Royal Commission Live
Audit is critical of Allianz process
18 September 2018
Ms Callahan accepts another audit was "quite critical of the [compliance] process".
Recent audit finds problems remain
18 September 2018
Ms Orr refers to an audit carried out just last month that suggests Allianz still has compliance problems.
Other Allianz errors not disclosed
18 September 2018
Ms Orr says seven similar incidents of misleading statements were reported to ASIC this year by Allianz, but some other incidents were not.
Allianz 'did not have proper oversight'
18 September 2018
Ms Orr outlines again the series of events regarding the website errors and asks Ms Callahan to explain how it could happen.
Did Allianz take compliance seriously?
18 September 2018
Ms Callahan admits that Allianz has not allocated enough resources to compliance in the past.
Callahan describes CRO role
18 September 2018
Counsel Assisting Rowena Orr is getting Ms Callahan to talk her through the CRO role, and what skills are required.
Winter finishes evidence
18 September 2018
Mr Winter clarified some of his evidence given yesterday, relating to a document and how it was created. That's him done. Now Allianz Chief Risk Officer Lori Callahan is in the witness box.
Proceedings start at 9.30am
18 September 2018
Today's proceedings are set to start at 9.30am, resuming on the issue of misleading statements on Allianz's website before hearing from IAG on add-on insurance.
MONDAY'S SUMMARY: Bruising encounter for Allianz
17 September 2018
MONDAY'S SUMMARY: Allianz was the first general insurance company to face the Hayne royal commission today, and it was tough going.
Commission adjourned
17 September 2018
Proceedings have been adjourned until 9.30am tomorrow (Tuesday). Check back shortly for our daily wrap-up.
Allianz accused of putting profit before customers
17 September 2018
A series of errors that were allowed to sit on Allianz's website - in some cases for almost six years - shows the insurer cares more about profit than customers, it has been alleged.
Allianz tried to save $30,000
17 September 2018
Allianz decided against spending $25,000 to $30,000 to get external lawyers to review the series of errors on its website.
Error should have been reported
17 September 2018
The issue should have been reported to ASIC, Ms Orr says.
Allianz admits 120 errors
17 September 2018
There were 120 unique errors on the Allianz website but in presentations to the commission this was not made clear, Ms Orr says.
Allianz 'failed to give review priority'
17 September 2018
Allianz's review process on the website misrepresentations took 10 months and Mr Winter admitted that "we failed to give [the review] the priority it needed".
Allianz 'made further misleading assertions'
17 September 2018
Allianz's Michael Winter continues to be questioned about "misleading assertions" on the insurer's website.
Royal commission breaks for lunch
17 September 2018
Proceedings have now stopped for lunch, resuming at 2pm.
Allianz's Michael Winter quizzed over travel insurance
17 September 2018
Allianz's Chief GM Retail and Distribution Michael Winter has been quizzed over travel insurance.
Regulators will also take stand
17 September 2018
Ms Orr says the commission will also examine the regulation of insurance, with Insurance Council of Australia CEO Rob Whelan set to take the stand, along with Financial Services Council Deputy Chairman Sally Loane.