Daily
Code review panel opens consultation
18 April 2024
The independent panel reviewing the General Insurance Code of Practice has released an initial consultation paper seeking feedback on areas including financial hardship, customer vulnerability, enforceability and claims handling...
Brokers accused of misleading clients over flood cover
18 April 2024
Some flood-hit business owners have alleged they were misled by their brokers over the extent of their cover, the federal inquiry into insurers’ handling of record-breaking floods heard today...
Tomorrow’s strata: Insurance News launches expert-led seminar
18 April 2024
Insurance News will hold a focused half-day seminar on May 30 to explore current trends and future challenges in the expanding strata sector...
Builder loses subsidence claim dispute
18 April 2024
An experienced builder has lost a claim dispute with Youi over ground movement damage to walls, floors, ceilings, windows and doors in the six months after a storm...
Cyber specialist CFC buys 'innovative' Solution
17 April 2024
London-based cyber specialist CFC has acquired Solution Underwriting, expanding its presence in the Australian market...
Driver compensated for motor claim 'stress and inconvenience'
17 April 2024
A 74-year-old has been awarded $2550 in compensation for “undue delays” after she waited nine months for her vehicle to be repaired following a collision...
'Disorganised rabble’: flooded Victorians wade in on insurers
17 April 2024
Residents of western Melbourne communities affected by damaging floods voiced strong criticism of insurers at today’s federal inquiry hearings in Maribyrnong...
INsight podcast: key submissions on standard definitions
17 April 2024
Differing views on creating more standard definitions for natural disasters are the main subject for discussion on the latest Insurance News podcast...
AFCA’s decision the final word on theft dispute
16 April 2024
A court has underlined the binding powers of Australian Financial Complaints Authority decisions, finally ending a woman’s fight for a payout after her insurer rejected a claim for thousands of dollars of stolen jewellery...
Inquiry heads to Victorian flood zones
16 April 2024
The federal inquiry into insurers’ responses to the 2022 floods is travelling to Victoria this week, with hearings set for Maribyrnong, Rochester and Heathcote...
New batch of Queensland home resilience grants up for grabs
16 April 2024
Applications are open for grants that help low-income north Queenslanders carry out work to protect their homes from cyclones...
Claimant wins battle over sudden covid test requirement
16 April 2024
A traveller who was denied entry to India after it introduced covid-19 testing guidelines will be partially covered for his losses following an Australian Financial Complaints Authority ruling...
Standard definition changes no cure-all, ICA warns
12 April 2024
Standard definition reforms alone will not resolve underinsurance or affordability issues and changes may have cost and competition implications that lead to poorer consumer outcomes, the Insurance Council of Australia says...
Sure’s northern Queensland strata limit increases fourfold
12 April 2024
Northern and regional Queensland specialist Sure Insurance says it is raising its sum insured limit for residential strata to $20 million from $5 million, increasing competition in the market...
Sick traveller wins payout after waiting period dispute
12 April 2024
A traveller who suffered dengue fever during a Bali holiday will be covered for her medical expenses, despite her insurer’s protests that she became unwell before her policy’s waiting period had ended...
Mobile phone claim costs rising as tech advances
12 April 2024
Mobile phone claims are costing more as increasingly complex technology is built into the devices, a New Zealand insurer has warned...
'A lot of mental toll': Lismore’s insureds share flood trauma stories
11 April 2024
Flood-hit Lismore residents today shared stories of difficulty with insurance claims as the federal inquiry into insurers’ handling of the 2022 catastrophes visited the NSW town...
Thousands lodge claims after NSW storm
11 April 2024
More than 11,500 claims related to the post-Easter storm in NSW have been lodged as the industry escalates its disaster management response to the event...
IAG wins dispute over hire car damage
11 April 2024
A driver who sought cover for damage to a hire car after a not-at-fault accident has lost her claim dispute after the complaints authority sided with her insurer...
'Lifting the veil': Russia, Ukraine top list of cybercrime hubs
11 April 2024
Russia is the world’s biggest cybercrime hotspot, followed by Ukraine, China, the US and Nigeria, according to a study released today by the University of NSW...