Daily
Greater empathy needed around traumatised claimants, RACQ tells flood probe
09 February 2024
More training is needed to improve responses to policyholders experiencing “acute vulnerability” after the trauma of major natural catastrophes, RACQ Group CEO David Carter has told a parliamentary inquiry...
Canberra sets up redress scheme for Youpla victims
09 February 2024
The Federal Government has announced a $97 million financial resolution scheme for policyholders of failed funeral insurer Youpla Group...
AFCA raps Chubb over property damage dispute
09 February 2024
An apartment owner has won a dispute over malicious damage to her property, overturning her insurer’s decision to only partially accept her claim...
Allianz wins court battle over car crash payout
09 February 2024
A personal injury claimant has been ordered to pay Allianz $670,000 after falsely stating he had suffered a debilitating decline in mental health after a car crash...
Envest’s three-way merger to create corporate, SME specialist
08 February 2024
Envest Group is bringing together three of its broking businesses to create an SME and corporate risk and advisory services specialist...
Fels pushes for action on unfair pricing
08 February 2024
The Federal Government should strengthen action on unfair pricing practices and gouging, Professor Allan Fels has recommended after an inquiry triggered by surging costs facing consumers in areas including insurance, energy and transport...
Motorist who lied to insurer may lose mortgage, house
08 February 2024
A New Zealand driver who falsely claimed pre-existing damage to his vehicle was caused by floods in Auckland may have his home loan withdrawn by his bank because he has been blacklisted by insurers and cannot get house and contents cover...
JAVLN appoints technology, finance chiefs
08 February 2024
Insurance software provider JAVLN has appointed Peter Waring as Group Chief Technology Officer and Rosalie Lau as Group Chief Financial Officer...
Household insurance costs climb at fastest pace in 22 years
07 February 2024
Home and motor insurance costs grew last year at their fastest pace since March 2001, surging 16.2%, according to the Australian Bureau of Statistics...
Catholic Church Insurance reports loss, capital slump
07 February 2024
Catholic Church Insurance, which was Australia’s oldest continuously operating general insurer until it entered run-off, recorded a net loss of $274.2 million last financial year while capital reserves deteriorated, the annual report shows...
Boat owner wins payout battle after rescue at sea
07 February 2024
A boat owner whose vessel was damaged and had to be rescued during a voyage to Perth has overturned his insurer’s decision to decline his claim after it determined a mechanical failure caused the incident...
INsight podcast: insurers face flood inquiry interrogation
07 February 2024
The government's flood inquiry is the main topic of conversation on the latest edition of the Insurance News podcast...
Cover-More, Flight Centre part ways after 33 years
06 February 2024
Zurich’s Sydney-based travel insurer Cover-More will no longer insure Flight Centre’s retail clients in Australia and New Zealand from late this year...
Australian commercial prices flat in Q4
06 February 2024
Commercial rates in Australia were flat at renewals in the fourth quarter of last year, according to Marsh’s latest Global Insurance Market Index...
Flood inquiry: IAG pledges to ‘do better’
06 February 2024
IAG says it is improving the way it manages demand for temporary accommodation after major events, particularly when customers require long-term support, and that enhanced digital capability has improved its oversight of claim status and prioritisation...
Strata owners seek answers as cover difficulties persist
06 February 2024
Strata groups have sought answers from insurers over the lack of cover availability in parts of the northern Australian market despite the participation of underwriters in the Cyclone Reinsurance Pool...
Insurer ordered to exceed sum insured with storm payout
02 February 2024
The Australian Financial Complaints Authority says Insurance Manufacturers of Australia must pay more than $740,000 to storm claimants – even though the damaged property’s sum insured was set at $400,000...
Flood inquiry: APRA seeks clearer view on consumer experiences
02 February 2024
The prudential regulator is looking to collect data that will give it more information about consumer experiences with insurers, the third public session of the federal parliamentary flood inquiry heard today...
Regulator censures icare after $15 million underpayment 
02 February 2024
NSW’s insurance regulator has censured icare after up to 13,915 workers with compensation claims did not receive their full entitlement...
Strata broking specialists join forces
02 February 2024
Body Corporate Brokers and Collective Insurance Brokers are combining to create an expanded national business providing insurance services for the strata sector...