25 May 2020
The Australian Financial Complaints Authority has improved its resources to help people from culturally and linguistically diverse communities better understand how and when to make a complaint...
18 May 2020
Court action is looming over outdated pandemic exclusions contained within Australian business insurance policies...
18 May 2020
Gallagher has warned that rising insurance risks as offices reopen include employees contracting COVID-19 and stresses to staff caused by employers’ poor or ineffective management of the crisis...
18 May 2020
Insurers in Australia and the Pacific region have turned cautious on concerns over the virus pandemic’s fallout on the economy, according to Marsh...
18 May 2020
The consumer shift towards digital channels and demand for tailor-made insurance products has increased even more, driven by recent natural disasters and coronavirus lockdown measures, according to consultancy Capgemini...
18 May 2020
Australia should move away from long-standing firefighting ideas that are resource-intensive and struggle to control fires when conditions are truly catastrophic, the Royal Commission into National Natural Disaster Arrangements has been told...
18 May 2020
James Cook University and Cairns Regional Council have launched a survey to assess the extent of underinsurance in the region...
11 May 2020
Consultants believe the insurance industry could keep faith in a remote and flexible workforce – both as a short-term solution to social distancing requirements and as long-term transformation...
11 May 2020
Insurers should examine Australian Financial Complaints Authority decisions to improve their own internal complaints processes and must make clear to consumers that disputes can be taken to the adjudicator, the General Insurance Code of Practice Governance Committee says...
11 May 2020
Giving feedback on claims teams across Australia will help decide which companies are recognised in this year’s Mansfield Awards for Claims Excellence...
11 May 2020
The owner of a WA brokerage who hit the headlines after falling into a steep ravine while trekking through Australia with five camels and a dog says he’s fine, and he’ll return to insurance one day...
11 May 2020
The deadline for implementing the bulk of the new General Insurance Code of Practice has been put back six months to July next year, as insurers turn their focus to dealing with COVID-19...
11 May 2020
New Zealand insurtech JRNY says it is working with large insurers to help foster a "slick digital presence" and protect sales even as face-to-face advice appears difficult for the foreseeable future due to COVID-19 prevention measures...
11 May 2020
Fire-generated thunderstorms in Australia and last month’s deadly US tornadoes have highlighted rising risks from convective storms, the New York-based Insurance Information Institute says...
04 May 2020
General insurers emerged relatively unscathed following two days of parliamentary hearings designed to scrutinise the industry...
04 May 2020
Key insurers IAG, Suncorp and Allianz have temporarily removed the requirement for landlord customers to provide an eviction notice when making a claim for loss of rent...
04 May 2020
Fickle customers, climate change and "the maelstrom that is technology" are creating extreme volatility in the Australian insurance market, law firm Sparke Helmore says...
04 May 2020
A new survey has found 14% of Australian consumers would be willing to drop their home or motor insurance if they are financially disadvantaged due to the coronavirus outbreak...
04 May 2020
The latest Australian Actuaries Climate Index charts the record-breaking summer conditions that led to one of the worst disaster seasons on record, with insured losses of at least $4.6 billion caused by fire, floods and hail...
04 May 2020
Australia’s cyclone season finished on April 30, with Bureau of Meteorology officials confirming it as "below average"...