The Australian Small Business and Family Enterprise Ombudsman has received more than 800 survey responses and 20 submissions from industry stakeholders as part of its inquiry into insurance.

The ombudsman launched the inquiry in late July and called for firms that have experienced problems with their insurance provider to complete an online survey by yesterday.

Survey responses were lodged from around Australia, with Queensland the most-represented region, while hospitality and tourism were strongly represented sectors.

Written submissions were received from organisations including the Insurance Council of Australia and the National Insurance Brokers Association.

“In the next few weeks we will be holding more detailed consultations and meetings with key stakeholders,” a spokeswoman for the ombudsman told insuranceNEWS.com.au. “We appreciate the enthusiastic response we have had to the inquiry.”

The terms of reference include insurance availability and affordability, the role of brokers in getting the right cover, unfair contract terms, dispute resolution and the effectiveness of relevant codes of conduct and legislation.

“The feedback we’ve had from small businesses so far has been insightful and concerning, with many small businesses claiming to have been denied insurance outright,” Ombudsman Kate Carnell said.

“This is particularly the case for many small businesses seeking public liability insurance, which is essential to continue their operations.”

A number of businesses have said they have been unable to get insurance for natural disasters, while costs have also emerged as a major issue, with many small businesses reporting premiums have doubled or even tripled in just a few years, she says.

A final report is due for release in December.