Consumer lobby demands ‘real progress’ on expert reports
06 June 2025
The Australian Consumers Insurance Lobby has again pressed for better oversight of expert reports after the corporate regulator published its latest claims handling review...
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AFCA rejects deterioration decision on camper damage
06 June 2025
A camper trailer owner who claimed for water and mould damage will be covered after her insurer failed to show her policy’s wear and tear exclusions applied...
Judges reject ASIC appeal in unfair terms case
05 June 2025
A court has upheld a decision in favour of Auto & General regarding unfair contract terms, dismissing an appeal by the corporate regulator...
Industry ‘risks compliance breaches’ over claims handling flaws
05 June 2025
The corporate regulator says insurers risk breaching their licence obligations unless more is done to address claims handling weaknesses listed in its latest industry review...
Johnston renews mitigation call after NSW ‘devastation’
05 June 2025
Suncorp CEO Steve Johnston has called for renewed commitments to resilience and mitigation funding after visiting flood-hit Port Macquarie...
Motor modifications prove costly for policyholder
05 June 2025
A car owner whose claim was denied and policy cancelled over a failure to disclose modifications to his vehicle has lost his bid to have the decision overturned...
Blue Zebra names new commercial, private motor backer
04 June 2025
Blue Zebra says QBE will underwrite its commercial and private motor products from July 1...
Lawyers demand rethink as workers’ comp reforms face final test
04 June 2025
Proposed changes to NSW’s laws on workplace mental injury benefits have cleared the state parliament’s lower house, as lawyers continue to voice concerns...
Age-old problem as error leaves young driver uncovered
04 June 2025
A motor policyholder who mistakenly left a young driver exclusion in place has lost his bid to have a claim paid after his 21-year-old son was in a collision weeks after gaining his licence...
INsight podcast: another insurer cuts commission as home profitability dips
04 June 2025
Chubb has cut broker commission on its Masterpiece home product, as the prudential regulator reveals insurers are struggling again to make money on householders – and both stories are discussed in depth on the latest Insurance News podcast...
ASIC sues Choosi over ‘no comparison’ allegation
03 June 2025
The corporate regulator has launched Federal Court action against Choosi over allegations it misled consumers about the range of funeral and life insurance products it compared...
Safety fears putting brake on EV take-up, poll shows
03 June 2025
More than two-thirds of Australians are concerned about electric vehicles catching fire, according to an NRMA Insurance survey...
Ride-share driver wins payout after vehicle use dispute
03 June 2025
An Uber driver whose car was damaged on his first day back after a long spell away from ride-share work has won a claim dispute, with the complaints authority finding he did not misrepresent his vehicle’s use when buying insurance...
Governments offer recovery funds for NSW flood victims
03 June 2025
The federal and NSW governments today announced a raft of recovery funding programs for communities hit by severe flooding...
ICA flags key changes, timeline for code revamp
30 May 2025
The Insurance Council of Australia will make its new code of practice contractually enforceable and says it expects to submit the revamped document for regulatory approval in the middle of next year...
Reporting rule takes cyber ransoms out of the darkness
30 May 2025
New reporting obligations for payments to ransomware attackers begin today...
Zurich names claims excellence chief
30 May 2025
Morris Garsin has been appointed Zurich head of claims excellence for Australia and New Zealand...
Insurer wins row over traveller’s rash decisions
30 May 2025
A traveller who said he had to visit Thailand to be treated for a rash after raising concerns about care received in India has lost a bid have his insurer’s payout increased...
Household line’s profitable run broken in March quarter
29 May 2025
The householders line of insurance is back in the red after three consecutive profitable quarters, data released today shows...
Premier ‘puts heat’ on industry over NSW flood claims
29 May 2025
NSW Premier Chris Minns says insurers must respond rapidly to flood claims, as numbers continue to climb and the industry today opened a second hub to help policyholders...