‘Context is key’: ICA questions AFCA naming plan
19 June 2025
The Insurance Council of Australia has urged caution on a plan to publicly name companies that fail to comply with ombudsman dispute determinations...
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US group buys Sydney reinsurance agency
19 June 2025
Australia’s Pinnacle Underwriting has been bought by a subsidiary of US-based Applied Underwriters...
Alfred drives up NRMA claims in wild start to year
19 June 2025
Ex-Tropical Cyclone Alfred accounted for nearly half of the 32,000-plus wild weather-related home and motor damage claims lodged with NRMA Insurance in the first five months of the year...
Insurer wins claim clash after Red Sea conflict scuppers cruise
19 June 2025
A travel policyholder whose cruise was cancelled because of conflict in the Red Sea has been denied a payout after his insurer showed the cancellation fell under its war and violence exclusion...
Watchdog starts IAG-RAC deal inquiry
18 June 2025
The competition regulator has called for feedback on the WA personal lines market as it starts reviewing IAG’s proposed $1.35 billion acquisition of RAC Insurance...
Insurer sanctioned over coverage denial letters
18 June 2025
A life insurer has been told to audit its decision letters on applications for cover after the industry’s code compliance committee found 170 rejected customers were not informed of the right to have their cases reviewed...
Workers’ comp reforms ‘unlikely to resolve’ core issues
18 June 2025
Premium increases alone will not fix the NSW workers’ compensation scheme, brokers have told a parliamentary committee examining the government’s planned overhaul of workplace mental injury laws...
INsight podcast: consolidation, ransom rules – and why labels matter
18 June 2025
The "powerhouse" combination of two of AUB Group's largest brokerages is the main topic of discussion on the latest episode of the Insurance News podcast...
‘Warning to all brokers’ as trio sanctioned over reporting failures
17 June 2025
Three brokers have been sanctioned by the profession’s code compliance committee for failing to meet breach and complaint data reporting obligations...
Injured workers’ needs trump premium impact, inquiry told
17 June 2025
EML and other claims service providers say managing caseloads is one of several steps taken to address challenges facing the NSW workers’ compensation scheme...
icare drops DXC from workers’ comp panels
17 June 2025
NSW state insurer icare has cut its panels of claims service providers on the nominal insurer and Treasury Managed Fund workers’ compensation schemes...
AFCA rejects payout after ticket to ride is denied
17 June 2025
Travellers who sought reimbursement for flights home following a cancelled Perth-to-Sydney luxury train ride have lost a dispute with their insurer...
Victoria to review strata legislation, commissions
13 June 2025
The Victorian government says an expert panel will review owners’ corporation laws, with commissions and “kickbacks” potentially in the firing line...
Marsh veteran moves to Lockton for national role
13 June 2025
Craig Claughton has been appointed national manager of financial institutions at Lockton, effective early next month...
Cover-More names successor as CEO retires
13 June 2025
Zurich Cover-More has appointed Jeff Rutledge to succeed CEO David Fike, who is retiring after more than a decade in senior roles with the business...
No refund after camper cancels cover
13 June 2025
The financial services ombudsman has rejected a motor policyholder’s premium refund request after his insurer ruled out covering his car if he installed a rooftop tent...
‘Shifting gear’: AI rollout speeds Suncorp claim reviews
12 June 2025
Suncorp has introduced an AI claims summary tool across its operations and says almost all roles will soon use the technology...
Tower confirms CEO role, teams with Sedgwick
12 June 2025
Paul Johnston has been appointed CEO at New Zealand insurer Tower...
UK insurers welcome flood protection cash splash
12 June 2025
The UK government has pledged £4.2 billion ($8.72 billion) over three years to “build and maintain flood defences” – but the insurance industry wants more...
Car owner loses payout bid after husband’s crash
12 June 2025
A car owner who claimed for an accident that happened when her husband was using the vehicle will not receive a payout after her insurer found the man was not listed as a driver on her policy...