Daily

Complaints transparency to boost accountability: icare

20 October 2023

Increased transparency over complaints is being introduced as part of reforms to improve workers’ compensation scheme claims handling performance, icare CEO Richard Harding has told a NSW Parliamentary Committee today...

AFCA flags systemic insurance issues

20 October 2023

The Australian Financial Complaints Authority has published its latest systemic issues report, flagging general insurance concerns around motor claims and failures to implement AFCA determinations...

Insurer must cover claim despite $26,000 'good will' offer

19 October 2023

The Australian Financial Complaints Authority has ordered Chubb to accept liability for a water damage claim after the insurer declined cover, saying the likely cause of the damage pre-dated the policy’s inception...

Motor add-on specialist Eric Insurance enters run-off

18 October 2023

The Australian Prudential Regulation Authority has confirmed that Eric Insurance has made a commercial decision to enter run-off and will no longer write new business or renew policies, with some exceptions...

Insurer required to partially cover burst flexihose damage

18 October 2023

A landlord who claimed for a kitchen renovation after a pipe burst will be partially covered for his losses after the Australian Financial Complaints Authority found that his insurer could not deny the entire claim...

Egg ‘side hustle’ claim denial case resolved

17 October 2023

A Victorian man pursuing legal action against Suncorp brand AAMI after his house fire claim was denied for not disclosing a “side hustle” business has resolved the matter...

Claimants lose dispute after leaving items on plane

17 October 2023

A couple who lodged a claim for a Louis Vuitton purse and iPhone after leaving the items on a plane have lost a challenge to overturn their insurer’s decision to decline their claim...