QBE announces claims restructure, staff departures
25 June 2025
Four claims managers will exit QBE, with the insurer announcing “organisational changes” under a new strategy...
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Workmate loses lawsuit blaming crash driver for trauma
25 June 2025
A woman who attempted suicide by driving into a power pole did not have a duty of care to a colleague who suffered a psychiatric injury after attending the scene, an appeal court has ruled...
No possum, no payout as AFCA backs fraud decision
25 June 2025
A driver who said he skidded into a tree after braking to avoid a possum has had his motor claim rejected as fraudulent by the complaints authority...
INsight podcast: more sanctions, and the name game continues
25 June 2025
Sanctions on brokers and insurers are the main topic discussed on the latest episode of the Insurance News podcast...
NSW budget predicts rising ESL collections, despite reform promise
24 June 2025
The NSW government has raised its forecast for emergency services levy collections due to increased disaster response spending, while committing to reforming the insurance-focused funding system...
Motor trade body attacks repair code ‘power imbalance’
24 June 2025
Proposed changes to the motor smash repair code reflect “a bias towards insurers” and must be rejected, the Victorian Automotive Chamber of Commerce says...
Beyond the Buzzwords pitch comp puts tech centre stage
24 June 2025
Insurtech Australia is inviting start-ups to take part in a rapid-fire pitch competition for early-stage innovations...
Dispute authority backs insurer in kettle brouhaha
24 June 2025
A homeowner who wanted all his kitchen cabinetry replaced after a kettle overboiled has lost a dispute with his insurer...
Companies want budget fix for key cost drivers
20 June 2025
Businesses have called for workers’ compensation and emergency service levy reforms in next week’s NSW budget...
‘Welcome relief’ as cat losses drop to two-decade low
20 June 2025
Australia’s insured catastrophe losses fell to $500 million last year, the lowest figure since 2004, Aon says...
Half a million homes nearing ‘uninsurable’ tag, climate agency warns
20 June 2025
The Climate Change Authority warns extreme natural hazards will cost Australians about $8.7 billion a year by 2050 if action is not taken to reduce risk...
Insurer pays for word salad on customer’s patio
20 June 2025
A policyholder will have her claim for storm-damaged contents paid in full after the ombudsman rejected her insurer’s limit on items in the “open air” due to its unclear wording...
‘Context is key’: ICA questions AFCA naming plan
19 June 2025
The Insurance Council of Australia has urged caution on a plan to publicly name companies that fail to comply with ombudsman dispute determinations...
US group buys Sydney reinsurance agency
19 June 2025
Australia’s Pinnacle Underwriting has been bought by a subsidiary of US-based Applied Underwriters...
Alfred drives up NRMA claims in wild start to year
19 June 2025
Ex-Tropical Cyclone Alfred accounted for nearly half of the 32,000-plus wild weather-related home and motor damage claims lodged with NRMA Insurance in the first five months of the year...
Insurer wins claim clash after Red Sea conflict scuppers cruise
19 June 2025
A travel policyholder whose cruise was cancelled because of conflict in the Red Sea has been denied a payout after his insurer showed the cancellation fell under its war and violence exclusion...
Watchdog starts IAG-RAC deal inquiry
18 June 2025
The competition regulator has called for feedback on the WA personal lines market as it starts reviewing IAG’s proposed $1.35 billion acquisition of RAC Insurance...
Insurer sanctioned over coverage denial letters
18 June 2025
A life insurer has been told to audit its decision letters on applications for cover after the industry’s code compliance committee found 170 rejected customers were not informed of the right to have their cases reviewed...
Workers’ comp reforms ‘unlikely to resolve’ core issues
18 June 2025
Premium increases alone will not fix the NSW workers’ compensation scheme, brokers have told a parliamentary committee examining the government’s planned overhaul of workplace mental injury laws...
INsight podcast: consolidation, ransom rules – and why labels matter
18 June 2025
The "powerhouse" combination of two of AUB Group's largest brokerages is the main topic of discussion on the latest episode of the Insurance News podcast...