26 June 2025
Yesterday’s code breach sanction against AIG adds to a “troubling pattern” of non-compliance by insurers, raising questions over industry self-regulation, consumer groups say...
26 June 2025
QBE has appointed Jo Hatcher as Australia Pacific consumer MD, taking over from Julie Starley, who has become chief claims officer...
26 June 2025
Michelle Klein has left IAG for Westpac after two years as the insurer’s chief customer and marketing officer...
26 June 2025
An insurer’s forensic investigation of a car theft has failed to convince the complaints authority a policyholder’s claim should be denied...
25 June 2025
Four claims managers will exit QBE, with the insurer announcing “organisational changes” under a new strategy...
25 June 2025
A woman who attempted suicide by driving into a power pole did not have a duty of care to a colleague who suffered a psychiatric injury after attending the scene, an appeal court has ruled...
25 June 2025
A driver who said he skidded into a tree after braking to avoid a possum has had his motor claim rejected as fraudulent by the complaints authority...
25 June 2025
Sanctions on brokers and insurers are the main topic discussed on the latest episode of the Insurance News podcast...
24 June 2025
The NSW government has raised its forecast for emergency services levy collections due to increased disaster response spending, while committing to reforming the insurance-focused funding system...
24 June 2025
Proposed changes to the motor smash repair code reflect “a bias towards insurers” and must be rejected, the Victorian Automotive Chamber of Commerce says...
24 June 2025
Insurtech Australia is inviting start-ups to take part in a rapid-fire pitch competition for early-stage innovations...
24 June 2025
A homeowner who wanted all his kitchen cabinetry replaced after a kettle overboiled has lost a dispute with his insurer...
20 June 2025
Businesses have called for workers’ compensation and emergency service levy reforms in next week’s NSW budget...
20 June 2025
Australia’s insured catastrophe losses fell to $500 million last year, the lowest figure since 2004, Aon says...
20 June 2025
The Climate Change Authority warns extreme natural hazards will cost Australians about $8.7 billion a year by 2050 if action is not taken to reduce risk...
20 June 2025
A policyholder will have her claim for storm-damaged contents paid in full after the ombudsman rejected her insurer’s limit on items in the “open air” due to its unclear wording...
19 June 2025
The Insurance Council of Australia has urged caution on a plan to publicly name companies that fail to comply with ombudsman dispute determinations...
19 June 2025
Australia’s Pinnacle Underwriting has been bought by a subsidiary of US-based Applied Underwriters...
19 June 2025
Ex-Tropical Cyclone Alfred accounted for nearly half of the 32,000-plus wild weather-related home and motor damage claims lodged with NRMA Insurance in the first five months of the year...
19 June 2025
A travel policyholder whose cruise was cancelled because of conflict in the Red Sea has been denied a payout after his insurer showed the cancellation fell under its war and violence exclusion...