Daily
Ombudsman backs insurer in fake crash case
24 October 2025
A motor policyholder’s bid for a crash damage payout has been rejected after the dispute authority supported QBE’s argument that his claim was fraudulent...
IAG lifts profit forecast with RACQ Insurance ‘ahead of expectations’
23 October 2025
IAG has raised its annual profit outlook by $100 million, driven by the addition of RACQ Insurance to the business...
Industry ‘can better explain’ price rises, AFCA says
23 October 2025
More effective explanations for insurance premium increases would help resolve disputes “early and fairly”, the Australian Financial Complaints Authority says...
Insurer to pay for paint job after botched repairs
23 October 2025
The industry ombudsman has told Allianz to accept a car owner’s claim for paintwork damage caused by the insurer’s faulty repairs...
INsight podcast: NIBA Convention is the GOAT
23 October 2025
The National Insurance Brokers Association Convention on the Gold Coast is the main talking point on the latest episode of the Insurance News podcast...
Strata group rebels against SCA reform
22 October 2025
Leading strata management company PICA Group says it may cancel its membership of SCA NSW over the peak body’s stance on commissions reform...
Vero, NTI and Liberty repeat award wins as top brokers named
22 October 2025
Vero has been named large general insurer of the year by NIBA, with transport specialist NTI crowned best underwriting agency and Liberty the top specialty insurer...
Renewal notice probe finds no ‘bad intent’, RACQ says
22 October 2025
RACQ Group says it is more than halfway through a risk management improvement program, and it has again apologised for its premium renewal notice mistakes...
Flawed flooring costs insurer as AFCA backs claimants
22 October 2025
The industry ombudsman has ordered Hollard to increase its settlement and pay compensation to claimants after carrying out inadequate house repairs...
‘Exceptional advocate’: Aon claims head wins NIBA award
21 October 2025
The claims broker of the year award has been won by Aon Risk Services Australia’s Wendy Ford...
QBE reinsurance MD takes finance chief job
21 October 2025
QBE has appointed Chris Killourhy as group chief financial officer, replacing Inder Singh, who resigned in August to take a role at NAB...
AIG multinational leader adds broker relationship role
21 October 2025
AIG head of multinational for Asia-Pacific Jenny Boyd has taken an additional role as head of client and broker engagement for the region...
Rotten luck: couple fail to show timber damage was covered
21 October 2025
Property owners who claimed for storm damage will not receive a payout after the complaints authority determined the loss occurred before they were insured...
Lamborghini fraudster avoids jail by ‘slimmest of margins’
17 October 2025
A Tasmanian gourmet grocer who admitted making a fraudulent claim seeking a $182,950 payout from Allianz has avoided jail time...
Ex-Freedom Insurance execs cleared of wrongdoing
17 October 2025
The Federal Court has cleared two former Freedom Insurance executives accused of misconduct by the Australian Securities and Investments Commission...
Aspire leadership scheme’s new cohort revealed
17 October 2025
Hollard has announced successful candidates under the third intake of the Aspire Women Leaders Program...
Cabbie wins excess dispute after claim runs late
17 October 2025
A taxi driver has had a $2500 late reporting excess removed from his crash claim after the industry ombudsman ruled the “discretionary” charge should not apply...
Villa owners too late with after-the-event cover
16 October 2025
The body corporate for a villa complex on Hamilton Island has lost its bid to use an after-the-event insurance policy as security for costs in legal action against IAG...
Younger employees leave door open for cyber crooks
16 October 2025
Young workers, usually regarded as the most tech-savvy, have the greatest vulnerability to cybercrime, research shows...
Confusing documents a systemic problem, AFCA finds
16 October 2025
Ambiguous wording, confusing structures or misleading terms are a systemic issue in general insurance disclosure materials, according to the Australian Financial Complaints Authority...