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Complaints to FOS rise to record level

24 September 2018

Cash settlements of claims – an issue critically examined last week by the Hayne royal commission into financial services misconduct – is also an area of concern for the Financial Ombudsman Service, which has recorded a record rise in the number of disputes it has handled…

Vehicle thefts fall nationally

24 September 2018

The number of vehicles stolen fell 6% to 52,722 in the last financial year, led by sharp improvements in Victoria and other states, the National Motor Vehicle Theft Reduction Council says…

Allianz first up as Hayne turns to general insurance

17 September 2018

Allianz this afternoon became the first general insurer to face the Hayne royal commission as Chief GM Retail Distribution Michael Winter was questioned about “incorrect and misleading statements” regarding travel insurance on its website…

PDS and key facts sheets? Useless, say researchers

17 September 2018

Product disclosure statements and key fact sheets are not helping consumers choose the best insurance cover, according to a study commissioned by the Financial Rights Legal Centre…

Major agencies involved in tsunami exercise

17 September 2018

A massive exercise simulating a tsunami hitting the coasts of Queensland, NSW, Victoria and Tasmania has illustrated the potential damage that low-lying areas could suffer…

Royal commission opens insurance hearings

10 September 2018

The Hayne royal commission today opened its insurance-round hearings with examples of misconduct and cases where behaviour has fallen short of community standards and expectations…

Intermediary premium holds steady

10 September 2018

Insurance intermediaries invoiced $10.4 billion of premium in the half-year to June 30, the Australian Prudential Regulation Authority says…

Privacy, sexual misconduct pose D&O risks

10 September 2018

Privacy breaches and sexual misconduct revelations may trigger more directors’ and officers’ claims in Australia if US trends are followed, management liability specialist Kevin LaCroix says…

Get with the program, brokers told

10 September 2018

Brokers have been urged to develop a basic understanding of programming as smart contracts spread through the insurance industry…