Daily

Policy clarity vital as disaster complaints rise: AFCA

04 November 2022

Policy clarity around the risks covered is critical amid a rise in complaints this year related to natural disaster claims, Australian Financial Complaints Authority Lead Ombudsman Insurance Emma Curtis says...

'Catch up and do better': regulators lay out expectations

03 November 2022

The industry has been put on notice to expect increased focus from regulators on a range of pressing issues including pricing failures, policy wording lapses, product designs, climate-fuelled weather events, risk oversight and claims handling delays...

Agile casualty product goes online

03 November 2022

Lloyd’s-backed underwriting agency Agile has launched its casualty offering on its online Powered By Agile (PBA) platform, opening it up to more brokers...

ICA releases roadmap targeting net zero emissions

02 November 2022

The Insurance Council of Australia has released a roadmap for insurers to meet emissions reduction targets and says it will advocate on behalf of members and their customers for policy settings that accelerate Australia’s transition to net zero...

Conflicted remuneration: advice review recommends keeping commissions

01 November 2022

The Quality of Advice Review has proposed keeping general insurance commissions exempt from the ban on conflicted remuneration, with an additional layer of protection for consumers requiring brokers to first obtain written consent from retail clients for commissions...

SIRA begins performance audits at icare

01 November 2022

NSW’s State Insurance Regulatory Authority has kicked off a series of audits to address concerns about the performance of the Nominal Insurer, which is managed by icare, and the time it is taking to implement case management improvement initiatives...

'Get it done': insurer loses bid to cash-settle roof repair

01 November 2022

Homeowners who had repairs to their roof left unfinished by insurer-appointed builders have successfully appealed their insurer’s decision to cash-settle the claim after a dispute ruling required the repairs be completed...

NSW gains $800 million funding; insurers link with Qld program

28 October 2022

The flood-hit NSW Northern Rivers region will receive $800 million in federal and state government funding for home-raising, retrofitting and buy backs, while in Queensland Suncorp and RACQ have entered into a partnership with the state’s $741 million program to improve household resilience...