Tribunal backs workers’ comp claim for puppy fence tumble
30 October 2024
A council employee who broke her arm at home after tripping over a fence used to keep a puppy away from her pet rabbit has won a workers’ compensation dispute...
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Onus on boards to tackle fairness concerns, actuaries say
30 October 2024
Fairness to customers should be “a given” and “put on a pedestal” by insurers, the Actuaries Institute says...
Car owner pays price for open invitation to thieves
30 October 2024
A policyholder whose car was stolen from a family gathering will not be covered after he was found to have left the vehicle unattended, unlocked and with the keys inside...
INsight podcast: commercial rates continue to fall
30 October 2024
Marsh's latest commercial rates index is the main topic of conversation on the latest episode of the Insurance News podcast...
‘Offence against the community’: fraudster jailed for faking death
29 October 2024
A Perth gym owner who collected a life insurance payout of more than $700,000 after faking her own death was yesterday sentenced to three years in jail...
Regulator calls for ‘quick work’ on AI governance
29 October 2024
Financial services companies must comply with current obligations when deploying artificial intelligence and avoid “simply waiting” for AI-specific regulations to be introduced, the industry watchdog says...
Cover Genius hails first fully automated claim
29 October 2024
Insurtech Cover Genius says it has completed a car rental insurance claim entirely using technology, including optical character recognition...
Missing receipts mean tourist denied cover after drive-by theft
29 October 2024
A traveller who said his bag was swiped by thieves on a motorcycle has lost a claims dispute after failing to show he owned the items that were reported stolen...
‘Bill shock’ drives premium complaints to AFCA
25 October 2024
The industry dispute referee says it is receiving complaints from insurance policyholders about “significant” premium increases of 60%-200%...
ASIC weighs flood probe report after consumers ‘let down’
25 October 2024
Australian Securities and Investments Commission chair Joe Longo says more than 20 flood inquiry recommendations directed at the regulator will be carefully considered, as it also looks at using its claims handling powers for enforcement action...
A matter of some gravity: dispute panel rejects pool exclusion
25 October 2024
The Australian Financial Complaints Authority has ruled Allianz was wrong to apply a “hydrostatic pressure” exclusion on a claim for a damaged swimming pool – because the insurer's definition referred to gravity...
Vero, GIO name RM Advancer winners
25 October 2024
Bega Cheese and Costa Group have been named winners of the 16th RM Advancer Awards, which recognise exceptional risk management among Vero and GIO workers’ compensation clients and brokers...
‘Huge step’: Victoria repairs crumbling builders’ warranty scheme
24 October 2024
Victoria’s much-criticised builders’ warranty insurance will be reformed to provide greater “first resort” protection for consumers...
‘Positive developments’ as commercial rates drop further
24 October 2024
Commercial insurance rates in the Australia-dominated Pacific region have continued a downward trend, dropping by 6% in the third quarter, according to Marsh’s premium index...
Flood inquiry action can drive down premiums, MP says
24 October 2024
Implementing the parliamentary flood inquiry’s recommendations would put downward pressure on premiums despite insurers having to “lean in a bit more” in some areas, committee chairman Daniel Mulino says...
AFCA boss ‘disappointed’ as insurers slow to improve
24 October 2024
Australian Financial Complaints Authority CEO and chief ombudsman David Locke says many insurers are yet to make significant progress addressing claims handling delays, and a lack of action in the sector is “disappointing”...
NIBA reveals national award winners
23 October 2024
Bell Partners Insurance MD Matthew Bates has won the broker of the year award and AEI Insurance Broking Group account manager Emily-Rose Srbinovska has been crowned the nation’s top young broker...
ASIC takes QBE to court over discount failures
23 October 2024
The Australian Securities and Investments Commission has launched Federal Court action against QBE over alleged pricing discount failures that may have affected more than 500,000 customers...
Hidden fuel tank ignites row over home coverage
23 October 2024
A homeowner has lost a claim dispute over leakage from an underground petroleum tank after the complaints authority found the storage facility was not covered...
INsight podcast: flood report awash with recommendations
23 October 2024
The parliamentary flood inquiry's raft of recommendations is the first issue discussed on the latest episode of the Insurance News podcast...