Daily
Happy camper: van owner wins modification dispute
11 April 2025
A van owner has won a reversal of her insurer’s decision to reject a damage claim after it said she misrepresented the vehicle’s condition by not disclosing camping-related modifications...
ASIC outlines plans for company breach, complaint reports
10 April 2025
The corporate regulator has detailed plans to publish company-level breach and complaints data to encourage businesses to “lift their game”...
‘Fantastic example’: insurtech secures NT grant
10 April 2025
Darwin insurtech Raindrop has won an NT government innovation grant...
Union seeks answers on Suncorp motor claims job cuts
10 April 2025
Suncorp plans to cut 30 out of 70 assessing co-ordinator jobs in its motor claims team and to offshore some work functions, according to the Finance Sector Union...
Uber driver loses bid for payout after ‘work’ crash
10 April 2025
An Uber Eats driver who hit a parked car will not be covered after he was found to have misrepresented his vehicle’s use in a policy application made hours after the accident...
Watchdog delays findings on RACQ, RAA deals
09 April 2025
The competition regulator has delayed announcing its findings on the proposed acquisitions of RACQ and RAA’s insurance underwriting operations...
‘Clearly inadequate’: strata owners call for broker code overhaul
09 April 2025
A strata owners lobby group has proposed changes for the next update of the broking code of practice, including explicit guidance on conflicts of interest...
One and done: AFCA rejects Mercedes owner’s double dip
09 April 2025
A claimant who damaged his two Mercedes-Benz cars in an accident has lost his bid to have both covered under a single policy...
INsight podcast: turning a corner on code breaches
09 April 2025
This week's report on breaches of the General Insurance Code of Practice is the main discussion point on the latest episode of the Insurance News podcast...
Breach report reveals disappointing flaws, consumer group says
08 April 2025
Code breach data suggests insurers are still not meeting customer needs and they must devote “serious resources” to preventing problems, the Consumer Action Law Centre says...
Ex-Cyclone Alfred becomes RACQ’s largest claim event
08 April 2025
RACQ Insurance has received 17,843 claims related to Ex-Cyclone Alfred, making it the largest property claims event by number of lodgements in its 50-year history...
AFCA flags deadline for add-on insurance disputes
08 April 2025
The financial services ombudsman says June 30 is the cut-off for people to lodge complaints about consumer credit insurance and other add-on insurance products sold to them before July 2019...
Swatch out: homeowner wins carpet mismatch row
08 April 2025
A homeowner whose flooring was damaged in a storm has won a claim dispute after her insurer refused to replace carpet throughout the property, meaning she faced a “patchwork” of different styles...
Strata group warns commission ban could cause ‘sector failure’
04 April 2025
Strata management profitability is falling and a sudden removal of insurance commissions could pose an “existential threat” and lead to worse outcomes for property owners, an industry CEO says...
Member details exposed, money stolen as hackers hit super funds
04 April 2025
Several major superannuation funds were compromised by cybercriminals over the past week, the industry peak body has confirmed...
Regulator takes IAG NZ to court over pricing, discount breaches
04 April 2025
New Zealand’s Financial Markets Authority has launched court action against IAG over “extensive breaches” of fair trading laws...
Policyholder wins reprieve over undisclosed convictions
04 April 2025
A car owner has won a dispute over his failure to disclose criminal convictions after the complaints authority found he had a “reasonably held subjective belief” he was not required to reveal them...
Home resilience shortfalls drive call for ‘shared responsibility’
03 April 2025
“Build back better” should be central to insurance policies and the federal government could consider extending the cyclone pool as worsening natural disasters reduce affordability, a housing resilience report proposes...
Alfred claims add to wild summer for IAG customers
03 April 2025
IAG has received more than 28,000 claims for damage caused by storms and other extreme weather events in the past few months...
AFCA rules out reversal on car crash claim decision
03 April 2025
The financial services ombudsman has backed an insurer’s at-fault decision and application of a $2300 excess on a car owner’s claim after her son reversed into an oncoming vehicle...