Suncorp outlines $560 million digital spend
06 November 2024
Suncorp says a $560 million “digital insurer” platform modernisation program and the use of artificial intelligence to improve operations will drive the next phase of its growth plans...
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NIBA names head for ‘critical’ broking code review
06 November 2024
Phil Khoury has been appointed independent reviewer of the Insurance Brokers Code of Practice...
Pest estimate: AFCA backs insurer over rodent damage
06 November 2024
A strata unit owner who claimed for water damage caused by a broken dishwasher hose will not be covered for her losses because the leak was thought to be caused by rodents...
INsight podcast: has climate changed the game?
06 November 2024
A new report that flags the possibility of further "intervention" in the insurance market is the first topic discussed on the latest episode of the Insurance News podcast...
ACCC says ‘actual’ past premium paid is key renewal notice figure
05 November 2024
The Australian Competition and Consumer Commission, which has previously recommended insurers clearly disclose the past year’s premium on renewal notices, has said the amount “actually paid” is the key figure...
Kmart appeal over $600k box blow payout falls flat
05 November 2024
Retail giant Kmart has been ordered to pay almost $625,000 to a grandmother who was injured when a heavy box fell onto her in one of its store’s self-serve checkout areas...
Liberty revamps Asia Pacific team
05 November 2024
Sydney-based Robert Mercer has been promoted to Asia Pacific head of claims at Liberty International Insurance as part of wider leadership changes...
'Deliberately lit': AFCA backs fire claim denial
05 November 2024
A WA policyholder with an extensive criminal history, including arson, has lost a claim dispute...
APRA takes capital action over insurer’s outsourcing ‘deficiencies’
01 November 2024
Pacific International Insurance has been forced to add $10 million to its prudential capital requirement over “fundamental deficiencies” in its binder arrangements with intermediary partners...
Steadfast sells Johns Lyng stake amid strata focus
01 November 2024
Steadfast had sold its small holding in building services provider Johns Lyng Group while a review of subsidiary businesses with significant strata portfolios is ongoing, chairman Frank O’Halloran told the annual general meeting this morning...
Tower chief to leave after ‘exciting, rewarding chapter’
01 November 2024
Tower CEO Blair Turnbull has resigned and will depart the New Zealand insurer on February 12...
Watch owner wins payout after Marketplace ‘sale’ theft
01 November 2024
A man who sent his watch to a scam buyer will be covered for his loss after the complaints authority overturned his insurer’s claim denial...
Pool alone won’t solve affordability problem: ACCC
31 October 2024
The Australian Competition and Consumer Commission is pressing for more action on insurance affordability as climate change increases the frequency and severity of weather events and some homeowners and small businesses go without cover...
Hotel cleared of blame over ‘unexpected’ assault
31 October 2024
A pub has avoided liability for a customer’s assault on another patron after a court ruled it could not have been expected to identify or act on the attacker’s drunken state...
Scientists demand ‘adaptation now’ as climate risk grows
31 October 2024
Australia is experiencing longer fire seasons and more frequent extreme heat, plus more intense rainfall, scientists say...
‘Clearly incorrect’: engineer challenges AFCA ruling on lifted pool
31 October 2024
An engineer says the complaints authority should not have ordered an insurer to pay a disputed swimming pool claim that was declined because a hydrostatic pressure exclusion referred to “gravity”...
Tribunal backs workers’ comp claim for puppy fence tumble
30 October 2024
A council employee who broke her arm at home after tripping over a fence used to keep a puppy away from her pet rabbit has won a workers’ compensation dispute...
Onus on boards to tackle fairness concerns, actuaries say
30 October 2024
Fairness to customers should be “a given” and “put on a pedestal” by insurers, the Actuaries Institute says...
Car owner pays price for open invitation to thieves
30 October 2024
A policyholder whose car was stolen from a family gathering will not be covered after he was found to have left the vehicle unattended, unlocked and with the keys inside...
INsight podcast: commercial rates continue to fall
30 October 2024
Marsh's latest commercial rates index is the main topic of conversation on the latest episode of the Insurance News podcast...