Insurer penalised for refusing to give up call recordings
04 December 2025
The financial services ombudsman has ordered Auto & General to pay $1500 compensation to a storm damage claimant for failing to respond to her requests for information...
Daily
Probe reveals failings in building insurance claims handling
03 December 2025
Victoria’s domestic building insurance scheme “fell short” when handling complex claims, especially for homeowners whose properties had defects, an investigation has found...
Ombudsman staffs up for scam service launch
03 December 2025
The Australian Financial Complaints Authority is seeking four senior executives as it develops the world’s first scams ombudsman service...
Driver hit with turbo charge as engine claim breaks down
03 December 2025
A motorist who drove through floodwater has lost a dispute over engine damage after his car trouble was blamed on improper tuning by a mechanic...
INsight podcast: what next after AUB buyout talks fail?
03 December 2025
The collapsed private equity bid to take over AUB Group is the main item discussed in the latest episode of the Insurance News podcast...
‘It will be refined’: insurers respond to non-binary pricing row
02 December 2025
Motor insurers that have introduced an option for customers to identify as non-binary say pricing will be adjusted as evidence is gathered, after mainstream media questioned the logic of current discounts...
AI to slash workforces as talent fears grow, exec survey finds
02 December 2025
A survey of insurance leaders has found wide agreement that artificial intelligence will lead to staff headcounts being cut substantially in coming years...
La Nina is here again, but maybe not for long
02 December 2025
Climate indicators show a La Nina system has emerged, according to the Bureau of Meteorology...
Insurer ordered to look again at church’s holey roof
02 December 2025
Ansvar has lost a dispute over whether about $200,000 of hail damage to a church happened in 2012 or just two years ago...
Industry results ‘continue momentum’ in first quarter
28 November 2025
General insurers started the financial year on a strong note, making a profit after income tax of nearly $2.27 billion from continuing operations in the September quarter...
Digital, political risks to fore in ‘banana skin’ charts
28 November 2025
Cybercrime remains the top risk for Australian insurers, while technology, artificial intelligence and political risk have jumped up the rankings, a biennial PwC survey shows...
Suncorp, Marsh among winners in NZ awards
28 November 2025
The New Zealand insurance industry named the winners in its annual excellence awards program last night in Auckland...
No travel policy payout for US attack victim
28 November 2025
An Australian exchange student who was assaulted while in the US has lost his bid for a travel cover payout because his medical costs were covered by an American health insurer...
Lloyd’s regional exec returns to head Munich Re Specialty
27 November 2025
Chris Mackinnon will set up an Australian presence for insurer Munich Re Specialty after he leaves Lloyd’s next April...
QBE on track as peril claims fall below budget
27 November 2025
QBE Insurance Group says it is on course to meet profit guidance, expects continued strong returns next year and will begin a share buyback...
Warm summer, ‘abundant fuels’ lift bushfire threat
27 November 2025
Parts of Victoria, WA and central northern NSW face increased risk of bushfires this summer as long-term rainfall deficiencies persist in four states...
Outlook comes to Melbourne for recap session
27 November 2025
A “replay breakfast” recapping highlights from the upcoming Insurance News Outlook conference will be held in Melbourne...
Steadfast makes COO role redundant
26 November 2025
Noelene Palmer is no longer Steadfast COO after the role was made redundant, insuranceNEWS.com.au can confirm...
Queensland hailstorm claim count passes 27,000
26 November 2025
Claim numbers have surged following this week’s southeast Queensland storms, with more than 27,800 received by insurers...
Ombudsman backs insurer after hearing hole story
26 November 2025
A property owner who said Suncorp misled him into digging up his bathroom floor to find a leaking pipe has lost a dispute before the complaints authority...