Daily

Claim declined for Queensland quarantine detour

18 January 2022

A traveller caught out by Victorian border closures has lost a dispute lodged with the Australian Financial Complaints Authority over a claim for expenses incurred after isolating in a Queensland hotel...

'Certainty needed' on cyclone pool details

17 January 2022

RACQ says cyclone reinsurance pool draft legislation gives only “half the picture”, the July starting date looks doubtful and changes are needed to ensure the arrangements will work effectively for policyholders and the industry...

SLE CEO Raj Nanra begins tenure

17 January 2022

Newly appointed SLE Worldwide Australia CEO Raj Nanra has started in the role, taking over from Brad French, who left the underwriting agency at the end of last year...

Broker commissions review terms of reference released

17 December 2021

Draft terms of reference for the anticipated review of financial advice, including broker commissions, have been released by Treasury, setting in train an inquiry recommended by the Hayne royal commission for next year...

Mutual builder secures NSW start-up grant

17 December 2021

Sydney-based insurtech Picnic Labs says $25,000 it received from the NSW Government will support the growth of its first customer-owned offering, Our Ark Mutual...

Couple with adult son rehabilitating at home win fire dispute

17 December 2021

Vulnerable homeowners have won a housefire claim dispute and financial compensation after an ombudsman ruled their 30-year-old son, living with them for five months to rehabilitate from methamphetamine use, was not "family" for the purposes of a policy exclusion “irrespective of whether or not he caused the damage”...

2022: the year of the customer

16 December 2021

Next year will see financial services companies including insurers double down on their efforts to focus on customers, EY says...

icare overhaul 'a marathon not a sprint'

16 December 2021

A program to turn around the performance of icare will be a marathon taking years rather than a sprint, consultants appointed to monitor the process have warned, while the NSW state-owned insurer has faced further criticism at a Parliamentary committee hearing...

AFCA backs insurer on BI cover dispute

15 December 2021

The Australian Financial Complaints Authority has backed an insurer in a business interruption cover dispute over profit losses resulting from multiple COVID-19 lockdowns that required closures for extended periods...

Insurance Council names new president

15 December 2021

The Insurance Council of Australia board has appointed IAG MD and CEO Nick Hawkins to the position of President, effective New Year’s Day...