Optus mobile, internet outages hit insurer customer service
08 November 2023
The Optus mobile and internet outage today has affected customer service operations at insurers including IAG, Zurich and QBE...
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John Donnelly appointed Global Head of Placement at Marsh
08 November 2023
Marsh has appointed John Donnelly as Global Head of Placement, effective from January...
'Inappropriate expert': insurer sent carpenter to assess driveway flood damage
08 November 2023
A property owner whose driveway was sealed off for more than six weeks due to storm-induced landslides will have his claim paid and be compensated for poor claims handling, after his insurer initially sent a carpenter, not an engineer, to assess the damage...
INsight podcast: floods and the future of optional cover
08 November 2023
Deloitte's report into insurers' response to last year's record-breaking flood catastrophe in NSW and Queensland is the main talking point on the latest Insurance News podcast...
Industry at ‘inflection point’: McKinsey report
07 November 2023
Rising take up of electric vehicles is just one of many challenges facing property and casualty insurers in Australia and other developed markets in Asia, consultancy McKinsey says in its latest report on the sector...
NSW Government launches icare operational review
07 November 2023
The NSW Government says a review of icare operations will include scrutiny of the number of senior executives and their remuneration as it looks “to cut excessive spending, waste and salary costs”...
Claim denial upheld as phone record privacy concerns dismissed
07 November 2023
A complainant whose jewellery claim was declined after he refused to provide phone records to his insurer has lost a challenge to overturn the decision...
Allianz teams with Coalition on cyber cover
07 November 2023
San Francisco-based Coalition has launched Allianz-backed Active Cyber Insurance in Australia, which it says is designed to prevent digital risk and combines assessment, protection and response...
Tasmania fire levy reform plans spark local government anger
03 November 2023
The Tasmanian Government’s proposed emergency services funding reforms, which include abolishing a levy on business insurance policies, have sparked anger from local governments concerned about rising taxes for property owners...
Howden acquires 100% of Perth brokerage
03 November 2023
Howden has acquired full ownership of Perth-headquartered Unicorn Risk Solutions after taking a minority stake in the general insurance broker last year...
Former IAG leader joins Youi board
03 November 2023
Youi COO Bert Bakker and Mark Milliner have joined the Youi board...
'Not unforeseeable': complainant loses missed flight dispute
03 November 2023
A traveller who missed her flight due to a luggage delay will not be compensated for her losses after a dispute ruling backed her insurer’s decision to decline the claim...
Hardening cycle ‘at end of the phase’: Marsh
02 November 2023
Australia commercial pricing conditions continue to turn in favour of buyers as insurers put in more capacity to write more business, according to Marsh’s quarterly Global Insurance Market Index...
CCI fined for workers’ comp breach; payment scheme approved
02 November 2023
Catholic Church Insurance has been fined in NSW for giving insufficient notice of its intention to cease offering workers’ compensation cover, while separately the Federal Court has today approved a scheme for paying future claims in other classes if its financial situation deteriorates...
Queensland bushfire toll climbs to more than 60 houses
02 November 2023
More than 60 homes have been destroyed by fire in Queensland as academics warn a “very bad fire season” may be in store on the east coast this summer...
Claimant's photos help overturn insurer’s flood exclusion
02 November 2023
A homeowner whose water damage claim was denied due to a flood exclusion has won her dispute after the Australian Financial Complainants Authority found her insurer failed to prove the inundation was caused by floodwater...
APRA increases insurer's capital requirement over 'governance weaknesses'
01 November 2023
The Australian Prudential Regulation Authority has imposed on RAC Insurance an additional $20 million capital requirement after a governance prudential review by the regulator found “significant weaknesses” in areas of outsourcing controls, conflict management and board decision making...
Closer scrutiny needed on code breach causes: IBCCC
01 November 2023
The Insurance Brokers Code Compliance Committee has questioned whether breaches are being adequately investigated for their causes as it again raises concern over the level of subscriber reporting...
Insurer required to repair flooded home despite alleged assault
01 November 2023
An Australian Financial Complaints Authority panel has required Suncorp to complete repairs to a vulnerable claimant’s home after the insurer proposed a cash settlement due to unsafe work conditions stemming from the homeowner’s aggressive behaviour...
INsight podcast: floodplain action lifts industry mood
01 November 2023
A rare common sense government decision on floodplain development is the main talking point on the latest Insurance News podcast...