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Analysis

Roundtable raises stakes on resilience spending

27 November 2017

Convincing governments to increase mitigation spending is tough, but the Australian Business Roundtable for Disaster Resilience & Safer Communities has upped the ante in its latest report on the benefits of action and costs of inaction…

Profits up, but tech challenges looming

20 November 2017

The latest KPMG General Insurance Industry Review presents a buoyant picture, with profitability on the rise as rates increase, while the industry has also seen cost benefits from technological change…

Cracking the code: another step forward

13 November 2017

The wide-ranging fifth review of the General Insurance Code of Practice needs to show the industry can meet higher community and regulatory expectations amid an ever-sharper focus on financial sector standards and behaviour…

Slow claims, hard problem

06 November 2017

The claims process can be tricky at the best of times, but in a hardening market challenges can be exacerbated…

Vital signs: Finity check-up points to recovery

23 October 2017

Finity Consulting’s latest “health check” on general insurance adds to an improving prognosis for the industry after years of weak premium growth and subdued investment returns…

Innovation: insurers are answering the call

16 October 2017

Insurers are not suffering from an innovation deficit, according to the latest Swiss Re Sigma report, which largely debunks the widely held perception of an industry out of step with the new economy’s needs…

FOS complaints data paints murky picture

09 October 2017

The surge in general insurance complaints handled by the Financial Ombudsman Service last year is bad news for an industry that faces regular inquiries and often ranks poorly in public image surveys…

Diverse pathways key to results

02 October 2017

Insurance businesses risk kicking an own goal if a laser-like focus on traditional profit measures causes them to overlook employee diversity and inclusion…

Monte Carlo: reinsurers look to release the pressure

18 September 2017

Destructive US hurricanes have helped put this year’s Reinsurance Rendezvous spotlight on the global insurance protection gap and innovative opportunities to extend cover in traditional and new areas…

Riding out the storms

11 September 2017

Insurers are adeptly navigating a treacherous environment that includes rising catastrophe risks, low investment yields and the threat from disrupters, a report from S&P Global Ratings suggests…

Fintechs: a work in progress

28 August 2017

Predictions on the future of the financial services industry have come thick and fast in the past few years: fintechs were going to change the world and make traditional incumbents an irrelevance…

Senate inquiry: 15 ways to improve insurance

14 August 2017

Towards the end of last year the Senate Economics References Committee was tasked with examining transparency, competition and rising prices in general insurance, along with any potential benefits of a government-run insurance comparator…

Insurtechs turn up the heat

07 August 2017

Insurers face an uncertain future amid increasing pressure from insurtechs, according to interviews with industry leaders…

How the SRS acquisition ended in a lawsuit

31 July 2017

When acquisitions take place in the insurance industry – a common event – there’s usually a brief flurry of announcements, followed by the acquired company getting back down to business under its new owners…

IAG’s new Australia Division is worth watching

24 July 2017

Until Peter Harmer took the reins at IAG late in 2015, the entities that made up Australia’s largest insurance group existed in a series of independent silos, each of which carried its own systems and cultures…