What if complaints were a service, not a problem to manage?
08 June 2026
Here is a question worth sitting with: what if the way the Australian insurance industry thinks about complaints is itself the problem?
Analysis
Breach breakdown: key findings from code report
01 June 2026
The General Insurance Code Governance Committee has released its annual data and compliance report – and there are some concerning trends...
Three key innovation trends, according to ASIC
25 May 2026
The Australian Securities and Investments Commission’s new report on innovation in financial technology includes a dedicated section on insurance – and flags three key trends in the sector...
Budget’s big misses: is anyone listening on critical issues?
18 May 2026
At first glance, it might appear there are some nice wins for the industry in the federal budget, with cuts to regulatory red tape and money set aside to address home insurance affordability...
Tort reform a flashpoint as MPs examine business cover
11 May 2026
A parliamentary inquiry into small business insurance has asked for more information on the case for civil liability law reform, after the issue proved contentious at a hearing last week...
Bad legacy: an action plan to help high-risk households
04 May 2026
A coalition of organisations concerned about insurance affordability have put forward a plan to improve resilience in current housing stock and ensure mitigation measures are recognised through lower premiums...
El Nino may return – but the outlook remains cloudy for now
27 April 2026
A dry outlook for eastern Australia over the next three months and talk of a possible strong or “super” El Nino is generating unease about drought and fire risks, but the Bureau of Meteorology cautions many factors are at play...
Drivers under the pump and eyeing an electric switch
20 April 2026
The Middle East crisis is causing car buyers to rethink barriers that previously made them nervous about electric vehicles, and the insurance industry is keeping an eye on long-term implications...
High resolution: a close look at ASIC’s dispute stats
13 April 2026
The industry received about 2.086 million general insurance complaints in 2024-25, according to the Australian Securities and Investments Commission’s new dispute dashboard...
Unideal homes: wicked problem requires change at every level
30 March 2026
In parts of Australia, home insurance is becoming very expensive, even unaffordable. This is no longer a small issue. It is concentrated in flood, cyclone and bushfire zones, and is likely to worsen as climate change unfolds...
Time for humans and AI alike to show their worth
23 March 2026
This year will demand bold, human-centric strategies from insurers as they speed delivery of their goals through better use of their workforces and technology...
Investors’ AI panic sends a signal brokers can’t ignore
16 March 2026
The insurance industry was placing bets on risk before most modern institutions were even a thought...
Women are reaching management – now we must keep them there
09 March 2026
As the industry continues to address gender disparities, Australian and New Zealand Institute of Insurance and Finance CEO Katrina Shanks writes an exclusive article for insuranceNEWS.com.au...
Budget submission gives new impetus to old arguments
02 March 2026
The Insurance Council of Australia has outlined 11 federal budget recommendations, as it warns the government not to gamble with Australians’ futures...
Commission impossible? Strata’s moment of truth looms
23 February 2026
After all the independent studies, headlines, television exposés and industry reflection, strata insurance professionals are bracing for two reports that could have a dramatic impact on how they operate...
The market reaction to AI shopping: what’s really going on?
16 February 2026
The recent pullback in global insurance and broker stocks following the emergence of AI-enabled shopping agents reflects a familiar market reflex: pricing in disruption quickly, well before the operating reality is fully clear...
Big breaches: the top cyber incidents of 2025
09 February 2026
Last year, Australian companies and residents fell victim to a number of headline-grabbing cyberattacks – with Qantas and major superannuation funds among those affected...
No levies, more levees: ICA presents case against TasInsure
02 February 2026
Tasmania may not experience cyclones or the kind of flooding seen in mainland eastern Australia, but insurers point out that 98% of the state is bushfire-prone and setting up a government-owned retail insurer isn’t the answer on affordability...
Year of improvement: five key points from insurer code report
15 December 2025
The General Insurance Code Governance Committee has released its annual report, arguing its activities this year have driven improvements across the sector...
A year in stories: your favourite articles from 2025
08 December 2025
There has been a steady flow of significant news stories this year, and the team at insuranceNEWS.com.au has already published more than 2700 articles...