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Dam gauge failures hampered water release

15 August 2011

Reducing water levels in the Wivenhoe Dam could have lowered flood damage during the Brisbane flood crisis, but a lack of adequate information hampered releases, according to two new reports…

RACQ turnaround on flood claims

08 August 2011

RACQ Insurance has approved the flood claims of 247 customers who had previously been rejected after it received new hydrological information from Brisbane City Council…

ICA rejects disaster chief’s criticism

08 August 2011

The Insurance Council of Australia has rejected criticism that the industry has refused requests from the Queensland Reconstruction Authority for data to help the post-disaster recovery…

NZ rates up as underwriters shift focus

08 August 2011

Brokers say that despite ongoing rate rises in the Christchurch region and little capacity to write new business, the New Zealand industry is now heading in the right direction as underwriters move from…

In Insurance News (the magazine) this month

08 August 2011

The insurance industry has come under fire from governments and consumers over flooding, but the latest edition of Insurance News (the magazine), examines the considerable work the industry is…

Financial Services Ombudsman quits

01 August 2011

The Financial Ombudsman Service Chief Ombudsman Colin Neave is stepping down from the top job, electing not to be reappointed for another two-year term…

Insurers not impacted by flood inquiry report

01 August 2011

The general insurance industry doesn’t rate a mention in the Queensland Floods Commission of Inquiry interim report, despite months of ongoing backlash over the industry’s response to the…

Strata under pressure

01 August 2011

Developers, unit owners and retirees are being urged to take what strata insurance they can in Far North Queensland as the region faces continued market withdrawals…

Market uncertainty, rises ‘unjustified’

01 August 2011

Brokers are experiencing a “mixed bag” following the June 30 renewals, bringing into question whether the market really is going into a hard market…

Customers need clearer policies

01 August 2011

Global insurers are still struggling to meet customer standards of disclosure despite scoring high satisfaction ratings, according to an Accenture survey…