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Challengers struggle to satisfy customers

05 December 2016

Satisfaction scores for insurers Youi, Coles and Budget Direct are below the industry average and the trio may find it difficult to retain home insurance customers, according to Roy Morgan Research…

Wet winter fuels grassland fire risk

05 December 2016

Grassland areas in Victoria and NSW face higher bushfire risk, with average to above-average temperatures forecast for summer, the Bushfire and Natural Hazards Co-operative Research Centre says…

Insurers sharpen risk focus, survey finds

05 December 2016

All major Australian insurers have revisited their risk operating models over the past 18 months and honed their focus on this area, according to EY’s Asia-Pacific chief risk officer survey…

Kaikoura quake claim count nears 15,000

05 December 2016

New Zealand’s Earthquake Commission has so far received 14,660 claims following last month’s 7.8-magnitude Kaikoura quake, according to figures updated this morning…

Airlines ditch pre-selected travel cover

05 December 2016

Virgin Australia and its affiliated low-cost airline Tigerair have stopped pre-selecting travel insurance for customers using their online booking platforms, the Australian Competition and Consumer Commission says…

November hailstorm bill nears $200 million

05 December 2016

The insurance bill for the hailstorm that hit northwest Victoria, northeast SA and southern NSW on November 11 has reached $192.6 million from 28,146 claims…

NMVTRC data to help car insurers

05 December 2016

Motor insurers can check the ages of passenger and light commercial vehicles stolen in each police jurisdiction over the past five years thanks to a new interactive tool developed by the National Motor Vehicle Theft Reduction Council…

La Nina fails to show

28 November 2016

The La Nina weather system, which typically brings increased rainfall and flooding to many parts of Australia, is looking increasingly unlikely to eventuate…

Fittings failures add to Wellington quake damage

28 November 2016

Non-compliant restraints for air-conditioning, telecommunications and other fittings likely caused damage to commercial buildings in Wellington during this month’s Kaikoura earthquake, according to the Insurance Council of New Zealand…

Data upgrade improves flood mapping

28 November 2016

Flood mapping accuracy has vastly improved following data additions to the Australian Rainfall and Runoff national guideline document…

Soft cycle tipped to persist

21 November 2016

General insurance will remain in a soft pricing cycle over the next couple of years, according to Taylor Fry director Kevin Gomes…

Mildura hail losses climb past $100 million

21 November 2016

About 19,200 claims totalling $108 million have been lodged with insurers since the severe hailstorm that struck northwest Victoria’s Mildura region more than a week ago…