Daily
Complaints transparency to boost accountability: icare
20 October 2023
Increased transparency over complaints is being introduced as part of reforms to improve workers’ compensation scheme claims handling performance, icare CEO Richard Harding has told a NSW Parliamentary Committee today...
Defending Sydney: think tank sets out resilience approach
20 October 2023
An IAG-backed resilience report has mapped out an 11-point plan over three years to protect Sydney from future flooding and other extreme weather events...
AFCA flags systemic insurance issues
20 October 2023
The Australian Financial Complaints Authority has published its latest systemic issues report, flagging general insurance concerns around motor claims and failures to implement AFCA determinations...
'Not essential': title of loan repayment policy found to be misleading
20 October 2023
A complainant who sought a refund for a loan repayment policy after saying she was misled into purchasing the insurance has won her dispute following an Australian Financial Complaints Authority determination...
Consumer, regulatory pressures driving rising product liability claims
19 October 2023
Growing consumerism, supply chain globalisation, new technologies, and the need to innovate are driving increasing product liability claims, according to a Global Insurance Law Connect report looking at trends in 17 countries including Australia...
$5.5 trillion: Lloyd’s models cost of global cyber attack
19 October 2023
A cyber attack on the global financial services payment system could lead to economic losses of $US3.5 trillion, according to a Lloyd’s systemic risk scenario study...
Webinar tackles tech challenges in motor claims
19 October 2023
A free webinar will be held next month to dissect the impact of technology challenges on motor insurance claims...
Insurer must cover claim despite $26,000 'good will' offer
19 October 2023
The Australian Financial Complaints Authority has ordered Chubb to accept liability for a water damage claim after the insurer declined cover, saying the likely cause of the damage pre-dated the policy’s inception...
Motor add-on specialist Eric Insurance enters run-off
18 October 2023
The Australian Prudential Regulation Authority has confirmed that Eric Insurance has made a commercial decision to enter run-off and will no longer write new business or renew policies, with some exceptions...
Markel recruits Axa XL exec to run Queensland business
18 October 2023
US specialty insurer Markel has appointed Stephen Rogers as Head of Queensland, reporting to Australia MD Rory Morison who is based in Melbourne...
Insurer required to partially cover burst flexihose damage
18 October 2023
A landlord who claimed for a kitchen renovation after a pipe burst will be partially covered for his losses after the Australian Financial Complaints Authority found that his insurer could not deny the entire claim...
INsight podcast: what went on at ICA, NIBA conferences
18 October 2023
The Insurance Council of Australia and National Insurance Brokers Association conferences are the main talking point on the latest Insurance News podcast...
Compliance chief criticises NIBA’s commissions disclosure code reversal
17 October 2023
Chairman of the Insurance Brokers Code Compliance Committee Oscar Shub says the independent body is “deeply concerned” by the National Insurance Brokers Association’s decision to restrict disclosure of commission requirements to retail clients in the latest code...
RAA Insurance to pay $25 million in pricing remediation
17 October 2023
RAA Insurance is to contact around 180,000 members to offer mostly small refunds in the next 12 months after a review found some may not have received premium discounts they were entitled to...
Egg ‘side hustle’ claim denial case resolved
17 October 2023
A Victorian man pursuing legal action against Suncorp brand AAMI after his house fire claim was denied for not disclosing a “side hustle” business has resolved the matter...
Claimants lose dispute after leaving items on plane
17 October 2023
A couple who lodged a claim for a Louis Vuitton purse and iPhone after leaving the items on a plane have lost a challenge to overturn their insurer’s decision to decline their claim...
Flood lessons to feed into upcoming code of practice review
13 October 2023
Experiences from the record-breaking floods will feed into the next Code of Practice review, which is due to start from the end of this year, Insurance Council of Australia CEO Andrew Hall says...
Envest completes another agency acquisition
13 October 2023
Envest Group has acquired London Australia Underwriting, a Sydney-based agency writing more than $35 million in gross written premium in professional and financial lines on behalf of Lloyd’s syndicates...
WTW names New Zealand head
13 October 2023
Global broker WTW has appointed Jill Comley-Forbes to lead its New Zealand business and she will start in January, replacing Michael Brown who will take up a new role focused on client-facing work...
Evicted tenant loses dispute over theft 'waiting period'
13 October 2023
A South Australian tenant who reportedly had $33,950 worth of items stolen from her former home will not be covered after a dispute ruling found she provided an “inconsistent version of events”...