Insurance News will next week host a webinar titled Enhancing Collaboration in Claims Management, sponsored by insurer Vero.

The free session, at noon on November 13, will feature a panel comprising Vero’s national manager of claims relationships Michael Knight and leader of commercial property claims Claudia Andretti-Quintal, alongside McLardy McShane claims manager Anna Capone.

“Strong relationships provide space for more open or transparent conversations, and transparency allows you to get to the crux of the issue quicker,” Mr Knight said.

“As insurance experts, we should be working together with our broker partners for the benefit of the client, to put the insured back into the pre-loss position.”

Moderated by Insurance News editor-in-chief John Deex, the webinar will examine why strong communication is essential to effective insurer-broker claims relationships, particularly when managing complex claims.

“At the heart of every claim lies the relationship between insurer and broker; a partnership built on trust, transparency and the shared goal of turning challenges into solutions,” Ms Capone said.

The webinar will examine the role of omnichannel communication in enhancing engagement, and the positives and negatives of technology. 

The panel will provide practical strategies for brokers to expedite claims, explore how to leverage technology and share ideas for strengthening insurer-broker relationships. 

Click here to sign up.