More than 400 New Zealanders have signed up for the first intake of an initiative to get older Kiwis ready for a shift to digital in financial services.

The project, a partnership between AMI and community training network SeniorNet, assists generations who are not “digital natives” as COVID-19 hastens a shift to digital platforms, including a nationwide move to phase out cheques.

AMI and SeniorNet are working together to build the confidence and ability of older New Zealanders to manage their insurance needs online.

Kevin Hughes, EGM Consumer at AMI, says financial institutions, both public and private, have been phasing out cheques and usage has declined for some years. This year will be “pivotal” as final deadlines approach, he says.

“There are customers – particularly older New Zealanders – who rely on more traditional services for many of their regular activity, including insurance,” Mr Hughes says. “While we can’t stop the inevitable shift to digital, we are committed to taking people on the journey with us.”

SeniorNet offers general courses, sponsor-funded workshops, support for internet banking, setting up a mobile phone and accessing AMI services online.

“AMI coming onboard as a partner has helped to assist with increasing membership numbers,” Auckland Representative Janet Court says.

Paula Nicholson, an AMI customer for 40 years who was not able to use a smartphone or internet banking, says she found SeniorNet a “very supportive place.”

A free SeniorNet membership via AMI can be accessed here.