The Motor Trades Association and the Motor Body Repairers Association have released new guidelines to help collision repair businesses respond to insurer requests to use non-genuine parts. 

The trade bodies say the guide – written with HWL Ebsworth Lawyers – offers a step-by-step process to ensure requests are reasonable and in line with policy terms.  

It also informs repairers about their legal rights, reinforces a commitment to industry standards and details essential information for handling disputes with insurers.  

While acknowledging non-genuine parts can offer “practical and cost-effective solutions”, the industry bodies say the parts “should be approached with caution”.

“If you choose to use non-genuine parts, ensure they meet quality standards, comply with regulations, and are utilised with the customer’s informed consent,” the guidelines say.

“By carefully evaluating these factors, you can make informed decisions about when and how to incorporate non-genuine parts in vehicle repairs.”  

Motor Trades Association CEO Matt Hobbs says the guide is a “crucial resource for collision repairers facing pressure from insurers to use non-genuine parts. We aim to empower repairers with the knowledge they need to make informed decisions that protect their businesses, and their customers, and maintain the highest standards of vehicle safety and performance.” 

The guide can be read here.