Axa Secure GPT is to be rolled out to the insurer’s 140,000 employees worldwide, allowing them to generate, summarise, translate and correct text, images and codes. 

It is built on Microsoft’s Azure OpenAI Service and aims to provide Axa employees access to Generative AI and large language models at large scale, while avoiding security breaches. 

So far, it has been made available to 1000 employees of Axa Group Operations, and the aim is to roll it out to all 140,000 employees worldwide in coming months. 

“Axa Secure GPT will soon be a tool for our day-to-day work,” Group COO and CEO of Axa Group Operations Alexander Vollert said. “Axa is becoming one of the first global insurers to develop such a platform at scale while managing potential risks.” 

The change enables Axa-wide use of the transformative technologies, he said. 

Earlier this month, Axa XL Financial Lines Underwriting Manager Zhenghong Pan said Axa has developed guidelines for staff use of ChatGPT for drafting emails, helping automate the collection and analysis of data used to underwrite different risks, and other purposes. 

The guidelines are sure to be "updated and expanded as new uses are identified,” he says.  

"I can envision several applications for these tools within the commercial P&C industry,” Singapore-based Mr Pan said. Generative AI should help insurers process claims more quickly and efficiently, he says, and identify claims patterns to facilitate more accurate risk assessments.   

For now though, the best models only produce accurate information around 50-70% of the time.  

“The shape of the reliability curve over time is also hard to predict,” Mr Pan said.