Slow adoption of technology is denting brokers’ ability to serve customers, with decisions taking longer than necessary due to standalone or disconnected tools, Javln says.

The issue is “at the heart” of internal challenges facing brokers, according to the insurtech.  

A Javln survey found 77% of brokers do not feel equipped to be as productive as possible.

“Outdated, antiquated platforms are acting as a major blocker,” Javln said. “Why do these barriers still exist?”

Hesitance around technology is caused by perceived complexity, lack of resources, data security fears and cost, the research found.

There is an overall “if it ain’t broke, don’t fix it” attitude.

“The path to a better, faster, modern and more customer-centric business demands adoption of new technologies that simplify and optimise our work by addressing those wasteful, mundane and repetitive tasks,” Javln CEO David Leach said.

“Keeping up with tech creates competitive advantage and gives time back to focus on your customers.”

Cloud software can remove duplication and manual data handling, Mr Leach says.

“Our research found 70% of brokers spend more than three hours per day inputting data in systems due to clunky, siloed technology.

“Imagine what could be achieved if they got this time back.”

Auckland-based Javln provides a cloud-based, end-to-end policy management tool with real-time compliance for brokers and underwriting agencies.