Daily

Personalise or lose your customers, insurers told

14 May 2020

Australian insurers and their peers overseas are not doing enough to retain their customers, who want more personalised offerings such as usage-based products, according to the annual World Insurance Report from Capgemini...

Lloyd’s reveals $6 billion virus payout

14 May 2020

Lloyd’s says it will pay out billions of dollars across the globe as a result of COVID-19, putting the cost of the crisis on a par with the 9/11 terrorist attacks in 2001 and 2017’s triple-whammy of hurricanes Harvey, Irma and Maria...

Australia-led region’s rate growth trumps the world

12 May 2020

Commercial rates in the Pacific region, where Australia is the biggest market, recorded the strongest increase of 23% in the first quarter, according to the latest quarterly pricing report from Marsh...

InterRISK to rebrand as Austbrokers Corporate

12 May 2020

Broking firm InterRISK will rebrand as Austbrokers Corporate from July while its SME portfolio and other scheme businesses will be transferred into a joint venture run by MGA, under changes announced by AUB Group...

Non-disclosure washes out Ford Mustang claim

12 May 2020

A woman who damaged her Ford Mustang when water was “accidentally introduced to the engine rather than the windscreen water reservoir” has lost her bid to claim for the loss – because of non-disclosure...

Federal Government delays Hayne reforms

08 May 2020

The Federal Government will defer implementation of Hayne royal commission reforms by six months due to disruptions caused by the coronavirus pandemic...

Travel claim denials face scrutiny

08 May 2020

The General Insurance Code of Practice Governance Committee is scoping a targeted inquiry into travel insurance due to a rising number of declined claims...

Old dog, new trick: excess ambiguity triggers full payout

08 May 2020

A pet insurer’s application of an age excess has been ruled “ambiguous” by the Australian Financial Complaints Authority, which says a claimant with a 12-year-old dog must be paid the full amount of his claim...

Industry seeks more time to implement Hayne reforms

07 May 2020

The industry has asked for more time to implement outstanding Hayne royal commission reforms, saying the pressing task right now is to help customers affected by the virus pandemic and last summer’s natural disasters...