Vero has been crowned New Zealand’s best intermediated insurer in research company TNS’ annual broker survey.

TNS questioned almost 1000 brokers and advisers on every aspect of insurance, from products and claims to service and relationships.

Vero NZ CEO Paul Smeaton says the result reflects a focus on customer service excellence.

“Our people are focused on making every experience with Vero positive and simple for our brokers, advisers and their customers,” he said.

“That those surveyed ranked Vero so highly across a range of attributes shows we understand their world and challenges and that the relationship between both parties is extremely strong.”

The survey also reveals respondents’ leading concerns to be technology, competition, soft market conditions and natural disasters. Increasing competition from direct and online insurance also ranks highly.