Strata and community title insurer CHU has established a business unit dedicated to speeding the recovery process for clients after disasters.

CHUAssess will provide on-site approval work to panel builders and make decisions on assessor reports, a role typically taken by claims consultants.

“The need for speed is vital for strata owners and their tenants when disaster strikes,” Head of Claims Andy Martindale said. “CHU’s goal is to drive good customer experience.

“The decision is made on the spot by a CHU assessor, so the claim is handled by the assessor, not claims consultants, removing another layer in the process.”

The insurer is introducing CHUAssess in NSW this month, with other eastern states to follow.