Strata and community title insurer CHU has appointed Anne-Maree Paull to the newly created role of Chief Customer Officer.

Ms Paull has been with CHU for six years as state manager for NSW and ACT, and has more than 30 years’ experience in financial services.

She previously held senior strategy, marketing and product roles with Royal & Sun Alliance, NRMA and ING-ANZ Wealth.

“CHU is proud of its long-standing relationships, however, we recognise the need to constantly improve,” CEO Bobby Lehane said. “We need to understand, meet and sometimes pre-empt the emerging needs of our customers.”