The Broker
400 and counting: Gallagher aims to add acquisitions
31 March 2022
Global brokerage Gallagher has acquired more than 400 companies in the last decade, with Australian operations securing 25 broking businesses since the merger with OAMPS in 2014...
Vero SME survey points to gaps in service delivery
31 March 2022
Brokers are leaving service delivery opportunities on the table over the course of policy lifecycles extending from getting started to making claims, the latest Vero SME Insurance Index says...
Hollard launches information hub for brokers
31 March 2022
Hollard has set up a dedicated information channel on LinkedIn for its commercial and personal insurance brokers...
QBE steps up flood relief support for brokers
31 March 2022
QBE is stepping up its support for brokers and customers caught up in the NSW/Queensland floods, offering them financial counselling services under a partnership it has with Assure, a mental health organisation...
Go west: Steadfast Convention heading to Perth
31 March 2022
After a successful 2022 event in Adelaide, Steadfast has announced that next year’s convention will be held in WA...
Flood catastrophe: brokers mop up, predict 'significant' policy changes
17 March 2022
Brokers are aiding the rebuilding efforts now underway in Lismore, NSW, and surrounding towns as floodwaters start to recede after more than two weeks of heavy rains, helping clients lodge claims and even donning gumboots and rain gear to help with the mopping up...
50 brokers volunteer to help flood claimants
17 March 2022
The National Insurance Brokers Association is about to launch its Claims Support Initiative for the east coast floods catastrophe, with 50 brokers already stepping up to help...
NIBA 'not convinced' by flood reinsurance pool
17 March 2022
The National Insurance Brokers Association is resisting calls for a flood reinsurance pool in the wake of the devastating east coast catastrophe...
Vero SME Index to provide new insights
17 March 2022
The latest edition of the Vero SME Index, now in its eleventh year, will be released later this afternoon, offering insights into insurance purchasing behaviour and perceptions of brokers and the industry...
Terms of reference finalised for advice review
17 March 2022
The Federal Government has released finalised terms of reference for the Quality of Advice review and has confirmed a report will be completed by mid-December...
Broker backed in complaint over policy limits
17 March 2022
The Australian Financial Complaints Authority has backed a broker in a property fire claim dispute centring on whether correct policy limits had been advised...
Broker profile: people person fits right in
17 March 2022
People person Laura Meyer, Director at Meyer Insure, pictured, says helping clients was a natural fit and you don’t need a navy suit and tie to be a premier insurance broker...
Five free complaints: AFCA funding model 'will help brokers'
17 March 2022
The Australian Financial Complaints Authority is consulting on a new user-pays funding model, which it says will reduce the burden on brokers...
Brokers brace for flood fall-out as catastrophe worsens
03 March 2022
Brokers in Queensland and NSW are fielding calls about cover terms, trying to beat the claim-lodgment rush and even rolling up their sleeves to help move furniture after catastrophic floods struck the region this week...
Too many documents: brokers criticise TMDs as reform bites
03 March 2022
Brokers have raised concerns that new Target Market Determination documents are confusing consumers and that different approaches from insurers have added to the complexity...
Half-time score: broking networks steam ahead
03 March 2022
Australia’s three leading listed broking networks – Steadfast Group, AUB Group and PSC Insurance Group – are riding a wave of confidence as they revise upwards their guidance for this financial year, buoyed by how their businesses have performed in the December half...
Time to get personal: brokers urged to upgrade from general advice model
03 March 2022
Broker clients expect to be given personal advice and intermediaries still operating under the general advice model should convert, the National Insurance Brokers Association Convention heard...
Personal or general advice? AFCA sets out what it means in dispute ruling
03 March 2022
A Gallagher client who complained the broker breached its duty of care when arranging an income protection insurance policy, thereby causing him to have an inappropriate level of cover, has lost his dispute...
New code: brokers can be named for breaches
03 March 2022
The new Insurance Brokers Code of Practice has been launched with a ban on preferential remuneration, increased disclosure requirements and an obligation to identify and support vulnerable clients...
Denied bridge claim worth millions paid after broker intervention
03 March 2022
A multi-million-dollar insurance claim for damage to a bridge under construction was declined by the client’s insurer, but paid after broker Gallagher stepped in...