The Broker
Personal or general advice? AFCA sets out what it means in dispute ruling
03 March 2022
A Gallagher client who complained the broker breached its duty of care when arranging an income protection insurance policy, thereby causing him to have an inappropriate level of cover, has lost his dispute...
New code: brokers can be named for breaches
03 March 2022
The new Insurance Brokers Code of Practice has been launched with a ban on preferential remuneration, increased disclosure requirements and an obligation to identify and support vulnerable clients...
Denied bridge claim worth millions paid after broker intervention
03 March 2022
A multi-million-dollar insurance claim for damage to a bridge under construction was declined by the client’s insurer, but paid after broker Gallagher stepped in...
Broker moves: Gallagher manager takes up national placement role
03 March 2022
Gallagher has elevated NSW Manager Professional & Financial Risks Rob McCabe to National Placement Manager...
New Zealand perspective: insurers 'open for business', broker says
03 March 2022
The New Zealand insurance market is in good health and stable despite a number of challenges such as covid-fuelled cost pressures and weather-related losses last year, Crombie Lockwood says in a market update...
Steadfast Convention set for return after two-year absence
03 March 2022
The largest general insurance convention in Australia returns in Adelaide later this month after a lengthy covid-induced layoff...
Underinsurance: 'the system is broken and we need to fix it'
17 February 2022
A leading quantity surveyor has flagged a growing underinsurance crisis in Australia and says brokers could be key to addressing it...
'Too easy to say no': brokers flag remote working negatives
17 February 2022
Technology’s ability to enable home working has been hailed as one of the positives of the covid pandemic – but brokers have concerns too...
Broker code of practice set for March launch
17 February 2022
The National Insurance Brokers Association expects to launch the new code of practice on March 1 ahead of it taking effect from the start of November...
Doubts cast over promoted cyclone pool benefits
17 February 2022
Details released to date on the cyclone reinsurance pool cast doubts on its potential to deliver promoted savings while underwriters may remain unwilling to become involved in the market, North Queensland Insurance Brokers Director Ron Bellert says...
'Not like for like': AFCA rejects complaint that broker caused client to overpay
17 February 2022
An Aon client who insisted the broker failed to source a cheaper public liability policy, thereby causing it to pay more in premiums during the insured period, has been told the cover was not “like for like”...
IAG aims to make life easier for brokers
17 February 2022
IAG’s transformation of its intermediary division includes efforts to enable better digital engagement with brokers...
Individual advocacy key to remuneration battle
17 February 2022
Brokers have been urged to meet with their federal members of parliament and state senators to lift awareness about the profession and build relationships as a government review of financial advice and remuneration begins...
Broker moves: WTW steps up client support with new claims role
17 February 2022
Broker WTW says it has created a new claims role aimed at ensuring its Australia clients have all the support they require to recover from a major event...
AFCA's top tip for brokers: 'keep notes'
17 February 2022
Out of almost 17,000 general insurance complaints received by the Australian Financial Complaints Authority last financial year, a “comparatively small number” were against brokers...
Broker profile: 'I really thought it would just be for winter'
17 February 2022
David Keys says he could not be happier since departing Melbourne to set up Broome Insurance Brokers – a part of AB Phillips – and says the team of three are hiring and have opened a Perth office...
Stopping the cycle: current market conditions 'here to stay'
03 February 2022
Broking leaders say it’s time to stop referring to a “hard market” – believing that the current dynamic is likely to remain for years to come...
Broker helps landlord win meth contamination claim dispute
03 February 2022
A broker has successfully fought to claim methamphetamine decontamination costs on behalf of a landlord client that was landed with a $15,000 bill...
NIBA chief flags 'Government over-reach' on regulation
03 February 2022
CEO of the National Insurance Brokers Association Phil Kewin wants the rapid pace of regulatory change to slow down this year...
Consumer groups renew push to axe commissions as advice review looms
03 February 2022
The review of financial advice, including broker commissions, is set to start this year, with submissions due tomorrow on the draft terms of reference...