The Victorian Ombudsman says it will examine systemic issues as part of an investigation into the state insurer’s handling of domestic building insurance claims.

Ombudsman Marlo Baragwanath announced today that the watchdog is seeking submissions from people who have made claims with the Victorian Managed Insurance Authority.

“Part of an ombudsman’s role is to highlight the human impact of public administration, so when we look at possible systemic issues, we want to hear directly from people about their experiences,” Ms Baragwanath said. “In this case, we’re looking at whether the VMIA’s claims management practices were fair and reasonable.”

In June, the state’s Legislative Council sent the matter to the ombudsman, which is required to investigate any issue referred by parliament.

The referral was made in response to complaints about the VMIA, particularly in the wake of the collapse of Porter Davis, which left about 1500 Victorians with partly built homes.

“The investigation began in June 2024 and we anticipate it will take at least 12 months,” the ombudsman’s website says. “We will examine potential systemic issues and concerns with VMIA’s claims management practices, including whether these practices are fair and reasonable.

“We will consider whether the VMIA’s practices are in line with [its] policies and procedures and with relevant legislation.”

The ombudsman may make recommendations for improvements at the end of the investigation.

The closing date for submissions in October 11. Click here for details.