NSW’s State Insurance Regulatory Authority has outlined its aims for the next three years.

It says its 2028 Strategy identifies five goals to support residents’ evolving needs and ensure the state’s insurance schemes protect and support people in times of need.

These goals include strengthening the regulatory environment, holding regulated entities to account and enhancing digital capabilities.

CEO Mandy Young says SIRA is in a strong position to deliver on its 2028 objectives, having made progress in its 2025 strategy paper.

“SIRA’s Customer Experience Framework, launched last year, provides the tools for us to put customers at the centre of everything we do,” she said.

“This, together with our regulatory approach that is detailed in SIRA’s Regulatory Framework, will support our efforts to ensure people in NSW can access the support they need and are protected by accessible, affordable and financially stable insurance schemes.”

See the strategy here.