The Parliamentary Committee inquiry into insurers’ responses to last year’s floods has invited people affected by the natural disasters to share their experiences through an online survey. 

The survey, which includes more than 40 questions and takes about 10 minutes to complete, will be supplemented by submissions, and public hearings, with the committee to gather information from insurers and the community. 

“It is really important that people participate in the survey,” House of Representatives Economics Committee Chairman Daniel Mulino said after it went live last week. 

“Committee members need to have a good understanding of people’s experiences with their insurance companies. Their evidence will inform our discussions throughout the inquiry and help guide our recommendations.” 

The inquiry is focusing on issues including timeframes for resolving claim, obstacles, communication, internal dispute resolution processes, accessibility and affordability of hydrology reports and assessments, affordability of cover and the preparedness of insurance companies for future major floods. 

“From an insurance perspective, the 2022 floods were some of the costliest in the nation’s history,” Dr Mulino said. 

“This is why it is also critical that we engage with the insurance industry and understand the effect of supply chain issues, skills and labour shortages on responding to claims; how insurers communicate with their policy holders in difficult times; and their preparedness for future events.”

The committee is accepting submissions that address the terms of reference until October 31. More details on the inquiry are available here. 

A final report will be delivered by September 30 next year.