Legacy systems hamper customer satisfaction drive
11 June 2019
Life insurers must clean up the legacy systems plaguing their administration if they want to provide a better customer experience, a financial consultant has warned…
Life Insurance
AFA opens conference registration
11 June 2019
The Association of Financial Advisers has opened registrations for its annual conference, to be held in Adelaide in August…
FPA offers members mental health support
11 June 2019
The Financial Planning Association has established a mental health program for advisers struggling under the weight of education and regulatory changes…
Industry profits take a dive
03 June 2019
Net profit for the life insurance industry plummeted to only $800 million in the year to March, according to Australian Prudential Regulation Authority figures…
AIA spreads word on inactive super funds
03 June 2019
AIA has launched a national campaign with superannuation partners Mercer and Commonwealth Superannuation Corporation to encourage members to stop their “inactive” super accounts being shut down…
Zurich finalises OnePath purchase
03 June 2019
Zurich has completed its acquisition of ANZ’s OnePath life insurance business, giving it the largest financial adviser distributor channel in the country…
Freedom shuts advice business after staff depart
03 June 2019
Troubled direct life insurer Freedom Insurance will shut subsidiary Spectrum Wealth Advisers after an exodus of key personnel…
Actuaries Institute director joins Swiss Re board
03 June 2019
Swiss Re Life and Health Australia has appointed Annette King as a board member…
TAL offers premium incentive to healthy customers
03 June 2019
TAL has introduced a rewards program for policyholders who take preventative health measures…
IAG passes NZ life customers to Aon
03 June 2019
IAG New Zealand has handed its life insurance customers to broker Aon, after deciding to depart the sector…
Advisers learn about ethics code
03 June 2019
Life insurer TAL is running an ethics course to help advisers fulfil Financial Adviser Standards and Ethics Authority code requirements…
AMP faces penalties after churning admission
27 May 2019
The Australian Securities and Investments Commission will seek civil penalties and a compliance plan order against AMP Financial Planning after the group admitted its advisers churned clients through life insurance policies…
MLC Life seals Maritime Super deal
27 May 2019
Maritime Super has appointed MLC Life as its group insurer, to replace AIA Australia…
ALUCA hails award winners
27 May 2019
Twelve life insurers, claims professionals and underwriters were recognised for their service to the industry at an awards night in Sydney…
Zurich hails ‘breakthrough’ self-service tool
27 May 2019
Zurich has opened a self-serve customer portal for life, super and investment clients…
Kaplan, Deloitte team up on FASEA bridging courses
27 May 2019
Financial planning education provider Kaplan will develop three bridging courses required by the Financial Adviser Standards and Ethics Authority…
Real turns to voice tech for phone sales
27 May 2019
Real Insurance will use the Google Assistant voice technology app to answer customers’ life insurance questions…
Check your cover, super members urged
20 May 2019
Superannuation fund members must act promptly to retain their group life insurance, law firm Slater & Gordon says…
MetLife’s retail offer slow out of the blocks
20 May 2019
MetLife is off to a rocky start in the retail life insurance market, CEO Richard Nunn has conceded…
Life goes as YBR ditches wealth division
20 May 2019
Yellow Brick Road is to offload, outsource or restructure its wealth division, including life insurance, to focus more on mortgage distribution, servicing and product manufacture…