Code review reaches ‘important’ consultation phase
20 October 2025
Life insurers, consumer advocates and other stakeholders have until December 15 to provide feedback on ways to improve the industry code...
Life Insurance
APRA finds leading cause of reversed trauma claims
20 October 2025
“Incorrect outcomes” led to 53% of reversed decisions on trauma claims and 48% of overturned claims in disability income, the prudential regulator’s latest data shows...
Challenger upbeat after Q1 momentum
20 October 2025
Challenger is confident of meeting its earnings target after a strong start to this financial year...
Mutual hits profit-share milestone
20 October 2025
PPS Mutual says more than $3.8 million was given to members under its profit-share arrangement in 2024-25...
Industry to draw up mental health assessment guide
13 October 2025
A new assessment framework for mental health claims will be drafted following consultation with consumer advocates, medical specialists and other stakeholders, the Council of Australian Life Insurers announced today...
AFCA rejects allegation of ‘oppressive, invalid’ price rises
13 October 2025
An insured who argued premium increases on his income protection policy were unjust has lost a dispute before the financial ombudsman...
‘Role model’ advisers win conference grants
13 October 2025
The Council of Australian Life Insurers has named the winners in its annual grant program for women in financial advice...
NZ advice body launches AI course
13 October 2025
Financial Advice New Zealand will run a course for members to learn about using artificial intelligence in their work...
Watchdog to examine overturned claims trends
06 October 2025
The life insurance code monitor will hold an inquiry into claims outcomes, focusing on cases where decisions have been reversed following a complaint...
Cbus settles over payout delays
06 October 2025
Industry superannuation fund Cbus and its administrator MUFG Retirement Solutions have settled a lawsuit over delays processing death benefits and other life insurance claims...
Code must deliver ‘real benefits’, review head says
06 October 2025
Former regulator Peter Kell has started reviewing the life industry’s code of practice and expects to release a consultation paper this month...
Life specialist cops ban over ‘deceptive conduct’
06 October 2025
An adviser has been hit with an eight-year ban from the financial services industry after regulators found he engaged in deceptive behaviour when submitting life insurance applications for clients...
Claimant’s ‘therapeutic’ work costs her TPD benefit
06 October 2025
A woman who made a total and permanent disability claim but continued working has lost a dispute before the financial services ombudsman...
Resolution recruits finance chief
06 October 2025
Resolution Life has appointed Jeff Davies as CFO, replacing Jonathan Moss, who will become chief technical officer...
St Andrew’s to buy industry admin provider
06 October 2025
St Andrew’s Insurance Group says its purchase of Aegon Insights Australia will enhance its position in the life market...
Genetic results ban out for feedback
29 September 2025
The federal government is consulting on draft laws banning the use of genetic test results in life insurance underwriting...
Super fund had to cancel cover, AFCA rules
29 September 2025
The financial services ombudsman has backed an insurer that cancelled death benefit cover under the Protecting Your Super reforms without informing the policyholder...
ASIC removes adviser’s licence
29 September 2025
The corporate regulator has cancelled a financial services licence after its holder failed to have Australian Financial Complaints Authority membership...
Super trustee penalised over coverage notifications
29 September 2025
Fund trustee Retail Employees Superannuation has been hit with two infringement penalties totalling $37,560 for allegedly making false or misleading insurance representations to members...
Acenda TPD option offers ‘clarity, consistency’
29 September 2025
Acenda has added to its total and permanent disability line-up with the launch of TPD Severity cover...