MetLife Australia has unveiled a digital claims tracker, enabling members to manage and follow their claims more easily.

The technology is optimised for desktop, tablet and mobile devices and was developed in consultation with recent claimants.

AVP Customer Strategy and Innovation Jeremy Simmons says the tool is part of the company’s focus on improving member experience.

“Many claimants are going through difficult times, and what came through strongly when we tested the digital claims tracker was the value they place on being able to keep up to speed with their claims process, even on days when they don’t feel like picking up a phone and speaking with someone,” he said.