The Financial Planning Association (FPA) has condemned ethics breaches featured in an ABC report on AMP, and has urged people to complain if they suspect adviser misconduct.

“The FPA does not condone any situation where a client is charged fees for no service or given advice that is not in the best interest of the client,” CEO Dante De Gori said.

“This sort of behaviour is a breach of the FPA Code of Ethics and Professional Practice and against any measure of common decency.”

The Four Corners report – titled Money for Nothing – examined AMP failings exposed by the Hayne royal commission, including charging fees for services never delivered.

The FPA says it “absolutely, unreservedly” encourages people to report suspected misconduct, either through its own channels or to the Australian Securities and Investments Commission.

AMP, in response to the program, says it is strengthening processes and governance and working to accelerate compensation to customers who received inappropriate advice or were incorrectly charged fees.

“Under the leadership of our new Chairman, David Murray, we are committed to cultural changes across AMP,” it said. “We know this is critical if we are to earn back the trust of our customers, employees, advisers, shareholders and the broader community.”