The Australian Financial Complaints Authority's (AFCA's) pledge to improve is the focus of the latest Insurance News podcast.

As insuranceNEWS.com.au has reported, AFCA held member forums last week and provided updates on dealing with complaints that lack merit, its funding model and how it identifies systemic issues.

This week’s edition of INsight, hosted by Insurance News Managing Director Andrew Silcox, features the observations of Insurance News Publisher Terry McMullan, Managing Editor John Deex, and Deputy Editor Wendy Pugh.

The panel also discusses the latest pricing trends, the end of the Aon/Willis Towers Watson merger, and IAG employee Fran Porter's hugely popular lockdown music video.

You can find a new episode of INsight published here each week.