This workshop will bring together representatives from across the financial services industry, including credit, banking, general and life insurance, and the superannuation sectors. 

The themes which will be explored throughout this workshop program include:

• A deep dive into some case studies of First Nations consumers interactions with industry identification verification processes, in discussion with consumer advocates
• Delving into guidance on supporting consumers without conventional forms of identification through adapted and embedded flexible processes
• Sharing and discussion of examples of current innovative approaches developed by communities and industry participants.