NSW state-owned insurer icare has called for nominations across eight categories in its annual Care and Service Excellence (CASE) awards, which this year take place after a period marked by natural disasters and a pandemic.

CEO John Nagle says the year has presented unique and familiar challenges which have had a wide impact across the industry.

“There are many stories of strength and resilience coming out from the bushfires, floods and COVID-19 pandemic, and the CASE Awards 2020 will celebrate this continued show of strength, empathy and support our customers,” Mr Nagle said.

The awards aim to recognise and support continuous improvement in the NSW insurance and care sector and encourage innovation and process improvements.

The eight categories are: Young Professional of the Year – Care & Service; Outstanding Care & Service; Excellence in Injury Prevention; Customer Excellence; Excellence & Innovation in Injury Management; Excellence in Improving Employer Performance: Lifetime Achievement; and the CASE Award.

Nominations, to be submitted through the CASE awards website, close on August 16, finalists will be notified on September 3 and the winners will be announced at an October 21 ceremony.

More information is available here.