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NIBA to hold more member surveys

The National Insurance Brokers Association has refreshed its main survey of members and launched additional questionnaires.

CEO Dallas Booth says the main Broker Market Survey, which informs the insurer of the year award, has been revamped this year “to better understand a holistic view on the broker-insurer relationship”.

Several smaller surveys will be conducted throughout the year to more closely monitor developments in the market, including claims performance.

The results are supplied to subscribers and not made public.

“We are working with [researcher] Nielsen and this was its suggestion,” Mr Booth said. “We are going to do a couple of follow-up surveys just to see how things are tracking.”